Working with Suppliers

Our suppliers are an essential part of Bank of Ireland and play a vital role in supporting the Group’s purpose of enabling our Customers, Colleagues and Communities to thrive.

The Bank will continue to pay small and medium enterprise suppliers earlier than our standard 30 day payment terms in 2024. See details on the Working with Suppliers home page.

Sourcing Process

Our approach to supplier management

Our suppliers and supply chains are integral to how we meet our customers’ needs. We work closely with our suppliers to manage risks and drive continuous improvements in the standards of performance and quality through the provision of goods and services. Through ongoing collaboration with our suppliers, we enable innovation to enable our customers, colleagues and communities to thrive.

All Bank sourcing and contracting activity is conducted through the Coupa platform. This includes invitations to respond to a Request for Proposal (RFP), a Request for Service (RFS), or a Statement of Work (SoW) and activity related to Contracting. We contact our Suppliers through Coupa and suppliers will be invited to respond within the platform.

Details of the process we expect Suppliers to follow and detailed instructions on how to complete any activity will be sent with these requests. If you are a new Supplier to the Bank you will be required to create an account and a Password as part of the initial communication. Please keep your username and password for future sourcing requests.

The Bank does not accept speculative registrations or approaches via COUPA.

For additional Information on Coupa please visit: