Fraudster Tactics
Fraudster Tactics

Fraudster Tactics

Learn about fraud and how you can help to stay safe online and on the move
Payment Redirection Fraud

Payment Redirection Fraud

Know how to help protect your business

Read more
Fake Texts (Smishing)

Fake Texts (Smishing)

Know how to spot fake texts
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Protect your business

Protect your business

Be aware of the tactics and what you can do.

Read more
Protect your everyday banking Cyber calendar

Cyber calendar

Read about other important cyber security events throughout the year.

  • Safer Internet Day

    Safer Internet Day is celebrated globally to promote a safer internet for everyone, but especially for young people.

    Read or download our tips card to help young people connect and be digitally safe.

    Visit for more information.

    Download our tips card here

  • World Password Day

    World Password Day is an annual event to raise awareness about the importance of strong passwords and best practices for online account security.

    Read our guidance on creating strong passwords and keeping them safe here.

Help for older people

Help for older people

For those of us that didn’t grow up using computers every day they can sometimes seem confusing and more than a little scary, but that’s no reason not to use them.

Computers and the internet open up a world of information and experiences to all age groups, allowing us to keep in touch with friends and relatives a thousand miles away, or in the next village. We can order groceries for delivery from the comfort of our homes. Missed that programme on TV? No problem! Catch-up TV is hugely popular on the internet. Whether it’s making everyday tasks easier or learning new skills, the internet can help.

However, as well as opening up lots of positive opportunities there are plenty of people looking to take advantage of internet users, whatever their age.

To read more, please click here.

Brochures and videos

Brochures and videos




How we protect you

How we protect you

Read about the ways in which we protect you.

  • How we protect you

    Online Security

    • Our banking sites use an encryption system to protect your banking information at all times.
    • They also require the use of a secure browser to access account information and perform transactions.
    • The bank is protected by a firewall, which forms a barrier between the outside Internet and the internal bank network.

    Logging on and Timing out

    • When logging on to Bank of Ireland 365 online we will ask you to provide your own private and individual User ID and 3 random digits from your 365 login PIN in conjunction with a personal detail question. This information is encrypted during transmission and will remain a secret as long as you do not disclose it.
    • For Business On Line customers, your last logon details will display onscreen when you log on. This means you will know if someone else has accessed your accounts online.
    • After a period of inactivity, your current session on our online banking channels will automatically timeout.

    Two Factor Authentication

    • Adding or editing a payee on 365 online requires Two Factor Authentication. A code is sent to you via text message to your registered mobile phone, or by post if you prefer.

    Protecting your business with Bank of Ireland KeyCode

    • Business On Line uses the award-winning* Bank of Ireland KeyCode. It generates unique, one-off codes you can use to logon to Business On Line and authorise payments and payees. It replaces your logon passwords and means you no longer need a Digital Certificate or Java.
    • Bank of Ireland KeyCode offers the following security benefits or controls:
      1. A secure PIN is required to access the KeyCode app. The One Time Code is transaction-specific and either expires on use or after 60 seconds.
      2. KeyCode does not store customer or Bank information.
      3. KeyCode only works on the registered device, together with the corresponding Business On Line User ID.
      4. The app is registered to the individual user.
      5. The Business On Line Administrator can continue to lock a User’s profile (for example, in the event of leave, etc.)
      6. Once downloaded, KeyCode can operate in an entirely offline environment with no requirement for internet or cellular access.
    • Read more about Bank of Ireland KeyCode here

    *Winner of ‘Best Information Security Initiatives (Corporate/Institutional)’ in Western Europe, Global Finance Best Digital Bank Awards 2017



Launched in October 2017, FraudSMART is a fraud awareness initiative developed by the Banking & Payments Federation Ireland (BPFI) in conjunction with member banks across Ireland, including Bank of Ireland.

The BPFIs new website,, is a ‘one stop shop’, providing education and information on fraud and scams for both business and personal use. The website offers tips, advice, case studies and fraud alerts to help you protect yourself against fraudsters.

The BPFI says that “Fraud can happen to anyone, at any time, but it’s generally simple precautions that can be taken to protect people against getting caught out”.

Visit for more information

Report Fraud

Report Fraud

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to


Emergency Contact Numbers

Republic of Ireland

Freephone: 1800 946 764 (personal and business)

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (for 365 credit card customers)

Great Britain & Northern Ireland

Freephone: 08000 321 288 (for BOL & Global Market customers)

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone + 353567757007

Contact us