Send you a text or email with a link directly to the login page of our online banking channels.
Send you a text or email with a direct link to your latest e-Statement.
Ask you to click a link in an email with an urgent warning about suspicious activity on your account. (We may sometimes send you an email to verify a transaction on your account but we will never ask you to provide confidential information or click a link to verify a transaction).
Ask you to share or send us your full six-digit 365 PIN, four-digit card PIN or Business On Line credentials
Ask you to send us back your bank card
Ask you to transfer money out of your account to protect yourself from fraud.
Request your account information through an onscreen pop-up window.
Call you to ask you to make a payment to another account.
Ask you to tell us any ‘one-time password’ or code that you have received from us by text.
Protect your PIN. Never share your online banking PIN or card PIN with anyone. Remember: Bank of Ireland will never ask you for your full six-digit 365 PIN.
Cover your PIN. Make sure you are not being overlooked or distracted when entering your PIN in a public place, such as at an ATM or supermarket checkout.
Beware of links in fake texts and emails. Don’t click on any unexpected links or attachments – they could infect your device or direct you to a fake website designed to collect your personal and account information.
Beware of fake calls claiming to be from Bank of Ireland or another trusted company. Remember: Bank of Ireland will never ask you to transfer money out of your account to protect yourself from fraud.
Check your accounts regularly for any unusual activity. If you do find anything suspicious, tell us.
Use up to date anti-virus software and always keep operating system software up to date with the latest versions on all your devices.
Keep your passwords secure. Use strong passwords that cannot be easily guessed and use a different one for each online account.
Limit what you share on social media. The more information you share, the more you put yourself at risk of identity theft and fraud.
Protect your business
Businesses and organisations are increasingly becoming targets of fraud and cybercrime.
We want to help our customers protect themselves from common threats such as ransomware, payment redirection fraud, email compromise, cheque overpayment and more.
For more information and helpful tips for you and your staff, please click here.
The Administrator and your relationship manager will set a Daily Control Limit (DCL) on your Business On Line profile
This limit means your profile is less likely to be exposed to fraud
Protect your Business From Fraud (Business On Line customers)
We have created a helpful checklist of Bank of Ireland Business On Line’s tools available to help protect customers with the security of their online banking here
Help for older people
For those of us that didn’t grow up using computers every day they can sometimes seem confusing and more than a little scary, but that’s no reason not to use them.
Computers and the internet open up a world of information and experiences to all age groups, allowing us to keep in touch with friends and relatives a thousand miles away, or in the next village. We can order groceries for delivery from the comfort of our homes. Missed that programme on TV? No problem! Catch-up TV is hugely popular on the internet. Whether it’s making everyday tasks easier or learning new skills, the internet can help.
However, as well as opening up lots of positive opportunities there are plenty of people looking to take advantage of internet users, whatever their age.
To help you learn how you can protect yourself from fraud, read our guidance so that you can spot common scams and know how to avoid them. To read and download our brochures, please click here.
Fraudsters can try to trick you into giving away your personal and financial details, by sending fake texts mixed in with real Bank of Ireland texts. If you get a text that says it’s from Bank of Ireland, use our ‘TextChecker’ service to check it’s not a scam.
Sample TextChecker submission:
Sample TextChecker response:
Remember, Bank of Ireland will NEVER text you a link asking you to share your card details or your online banking details like your PIN or one-time passcodes.
Please get in touch with us if you:
shared your online login, card or banking details in response to a suspicious call, text or email;
believe your card has been lost or stolen (top tip – if you think you might have just misplaced your card, you can temporarily freeze/unfreeze it via the app or 365 online);
notice suspicious activity or unauthorised transactions on your account;