Report Fraud

Contact us straight away if you are concerned, suspect fraudulent activity on your account or have lost your payment card.

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Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Need to be sure that a BoI text is genuine? Use our ‘Check your text’ Service.

If you get a text containing a link that claims to be from us but you are not sure if it’s genuine, here’s how to verify it.

  1. Copy the text you wish to verify.
  2. Paste into a new message.
  3. Add the word CHECK before the text. (In the same text)
  4. Send to 50365.

Here is an example of a ‘Check your text’ submission:

Check your text submission example

We will reply to let you know whether it’s genuine.

Here is an example of a ‘Check your text’ response:

Check your text response example
 
Remember, fraudsters can insert a fraudulent text into a genuine BOI message thread, we will never text you a link asking you to share your log in details such as your PIN or one-time passcodes.

Report a suspicious email or text

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To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com and then delete them.

Click here to view our latest Fraud Alerts

I do not recognise a transaction on my account, what do I do?

Click here for more information.

 

Emergency Contact Numbers

Republic of Ireland

Freephone: 1800 946 764 (personal and business)

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (for 365 credit card customers)

Great Britain & Northern Ireland

Freephone: 08000 321 288 (for BOL & Global Market customers)

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone + 353567757007

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