If you do not recognise a transaction on your current account, debit card or credit card you should always investigate it. For example, you may not recognise a transaction name or the time of a purchase may not match what you remember.
- How do I identify a transaction name I do not recognise?
If you don't recognise the name of a transaction it may be because the retailer uses a different trading name to the one above the shop door or web address. Here are some common trading names and their more recognisable retailer names:
Displayed on Transaction List Merchant Behind Transaction AIRWALLET APS GALWAY IE Public Washing Machines/Dryers AWP P&C S.A DUTCH BRAN Insurance (Online tickets for concerts etc.) Buymie Lidl home delivery Call Centre at BVCB Belfast Belfast Visitor & Convention Bureau /Translink call centre Certacodas Oil Heating Clydaville Investments The Kilkenny Shop Comms XL Eason Book store Corajio Mr. Price DEBITASK COLLECTION HSE Hospital Bill DIRECTF Stena Line Empathy Marketing Pigsback Euro Parking Collection M50 toll charge FFNHELP.COM Dating Website Go Plator ESB Car Charging Point GW2 account verification Card verification for Etsy.com Health Services Credit Dublin Credit Union HB EIRE WEB Holland and Barrett IFL Finance Dublin Irish Ferries ISS Swords Lifestyle Sports JC DECAUX SA Dublin Bikes JustAnswr (e.g., Lawyer*JustAnswr) Just Answer website subscription KENTIAN LTD Mulhall’s SuperValu LC International Ladbrokes MCGENTERTA*FOLLOWFOX Santa House – Palmerstown MOBIELWERKT B.V. Gomibo – Mobile Phone/Tablet/Gadget NECLSCH Contactless/online or tokenised transactions for cross border payments NEPOSCH Point of sale/chip and pin or contactless transactions for cross border charges. NYA*Corevend Limited Vending Machines NYA*Gough Brothers Air-pump at Circle K Ogalas Unlimited Home Store + More PHOTO ME IRELAND Washer/dryers you would find at service stations PRISM LTD A system used for late hotel cancellation fees Puntofaslma Mango clothing Retail in Motion Inflight purchases/Duty Free ROI ECOMm Boots Pharmacy Sport Ticketing NJUKO Charity run / Triathlon / Mud Run etc. Store Financial Service Dundrum shopping centre gift vouchers Sumbill GAA Match on TV Sumup Mobile Card Reader SUPERPEDESTRIAN Escooter Rental THE BVSC Kildare Village Shopping Outlet UNIVERSE.COM/CHARGE Football match tickets Venntro Media Dating Sites VF NORTHERN EUROPE SER The North Face, Vans, Timberland, Kipling clothing Webtransact Service used by businesses to process payments online, for example a TV service WLY Completesave payment Young Adult Card Leap card/ Luas card etc. 28DC TERM 8 2021 Dance Yourself Fit
- What does 'SEPA DD' mean?
When you check your account, you might see something called ‘SEPA DD’ - that stands for ‘SEPA Direct Debit’. This shows up on the first day a direct debit payment begins. Once the payment is completed and processed, ‘SEPA DD’ will change to the name of the company or organisation you paid.
- What are cross-border transactions?
Have you spotted a transaction like this on your account? Example: P2801GB firstname.lastname@example.org
This is usually a payment you made using your debit card outside of Ireland. You might have used your card and entered your PIN, tapped it, or used Apple or Google Pay. It could also be an online purchase, like buying something from a subscription service like Amazon Prime, which operates outside of the Republic of Ireland.
The transaction name on your account is just that transaction broken down into the date, currency, amount and exchange rate to help you understand it better.
- Why does the time of the transaction not match up to when I made the purchase?
Sometimes, companies do not process payments right away. This means, the time and date you see on your account might be a bit different from when you actually made your purchase. This often happens with weekend or evening purchases, as the transaction gets processed on the next business day.
- What should I do if I don’t recognise a transaction?
If you’re finding a difficult to recognise a transaction on your account, ask yourself the following:
- Did I place an order over the phone or online recently?
- Did I share my card details at any stage over the phone or online?
- Did I tap in or share the full card number/expiry date/CVV code?
- Have I signed up for a new product or service lately?
- Has anyone else - partner, family member, friend - used my card?
- Who should I contact if I’m worried about a transaction?
Emergency Contact Numbers
Available 24 hours 7 days a week
Republic of Ireland
Freephone: 1800 946 764 (personal and business)
Great Britain & Northern Ireland
Freephone: 0800 121 7790 (personal and business)
Everywhere outside Republic of Ireland, Great Britain & Northern Ireland
Not Freephone + 353 1 679 8993
Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)