Unrecognised Transactions

If you do not recognise a transaction on your current account, debit card or credit card you should always investigate it. For example, you may not recognise a transaction name or the time of a purchase may not match what you remember.


  • How do I identify a transaction name I do not recognise?

    If you don't recognise the name of a transaction it may be because the retailer uses a different trading name to the one above the shop door or web address. Here are some common trading names and their more recognisable retailer names:

    entity id trading name description
    1 AA Ireland This could be Car, Home or travel insurance. This could also be car breakdown cover.
    2 Adobe Creative This is in relation to any Adobe products, for example Photography or video editing
    3 AG Product support This is insurance related to a recent PC/ Laptop or TV purchase.
    4 AIRWALLET APS GALWAY IE These are Public Washing Machines or Dryers. Could be in shoping centres or service stations
    5 Amazon Music This transaction can relate to a subscription to Amazon prime, video or music. If you have previously purchased from Amazon please check your payment history and emails from Amazon as you may have subscribed in error. Please also check this transaction with Amazon directly. If you are still unsure of the transaction after checking with Amazon, please call the 24 hour number on the back of your card to report this to our fraud team. You can also cancel future payments with Amazon. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    6 Amazon prime This transaction can relate to a subscription to Amazon prime, video or music. If you have previously purchased from Amazon please check your payment history and emails from Amazon as you may have subscribed in error. Please also check this transaction with Amazon directly. If you are still unsure of the transaction after checking with Amazon, please call the 24 hour number on the back of your card to report this to our fraud team. You can also cancel future payments with Amazon. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    7 Amazon Video This transaction can relate to a subscription to Amazon prime, video or music. If you have previously purchased from Amazon please check your payment history and emails from Amazon as you may have subscribed in error. Please also check this transaction with Amazon directly. If you are still unsure of the transaction after checking with Amazon, please call the 24 hour number on the back of your card to report this to our fraud team. You can also cancel future payments with Amazon. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    8 Amnesty Ireland This is a charity donation or could be a purchase in a charity shop.
    9 Apple Apple transactions are often for subscriptions or payments that you may have signed up to without realising.  Please check your payments and subscriptions details within your Apple account.  They can relate to music, apps, extra storage, games or books. Remember to check all the devices in your household registered with Apple. If you are still unsure of the transaction after checking with Apple, please call the 24 hour number on the back of your card to report this to our fraud team. You can also cancel future payments with Apple. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    10 Audible This transaction can relate to a subscription to Audible audiobook. If you have previously purchased from Audible please check your payment history and emails from Audible as you may have subscribed in error. Please also check this transaction with Audible directly. You can also cancel future payments with Audible. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form. If you are still unsure of the transaction after checking with Audible, please call the 24 hour number on the back of your card to report this to our fraud team. You can also cancel future payments with Audible.
    11 Avast Avast offers a wide range of options beyond basic antivirus protection, including password protection, data shredder, webcam shield, sandbox and more
    12 AVG AVG provides antivirus protection  covering your computers, mobile devices and even your identity.
    13 Avira Avira provides antivirus and security software for your PC, Mac, and mobile devices.
    14 Car Rental (various) Have you recently rented a car? In cases like these, we recommend that customers who rent a car from Hertz, Avis, Budget or any other car rental company to contact them directly to find out about this transaction.
    15 Cash Complete Cash Complete is an online rewards programme where you can earn cashback and money-off vouchers from well-known online retailers. It includes airline and train tickets.
    16 Check my file Checkmyfile is a credit reference agency. When you sign up, it is free for the first 30 days. After that there is a fee each month.
    17 Chi The letters CHI stand for Children’s Health Ireland. This is the governing organisation for children’s hospitals nationally.
    18 Completesave.ie Completesave.ie is an online rewards programme where you can earn cashback and money-off vouchers from well-known online retailers. It includes airline and train tickets.
    19 Cover plan insurance This is insurance related to a recent PC/ Laptop or TV purchase. Can be related to Currys
    20 Credit perfect Credit Perfect helps people manage and rebuild their credit scores so they can have access to better credit in the future. This is often signed up as a free trial that needs to be cancelled or will auto renew
    21 data jam.pro Data jam pro is a subscription for private instagram browsing. Usually customers sign up for a free trial with a recurring month fee.
    22 DEBITASK COLLECTION a HSE Hospital bill payment
    23 DIRECTF This is in relation to books on Stena Line ferry
    24 Disney Plus This is a streaming service which is signed up to as a free trail and renews monthly or annually
    25 eDreamsPrime eDreams is an online travel agency and eDreams Prime is their premium subscription service.
    26 Eir mobile This is in relation the mobile service provided by Eir.
    27 Eirion Eirion is the telecoms provider better known as Eir
    28 Empathy Marketing This is in relation to Pigsback.com
    29 Equifax Equifax is a credit reference agency. You may have recently applied for a loan and checked your credit score.
    30 Euro Parking Collection This is in relation to an M50 toll charge
    31 Facebook This could be in relation to a payment made on meta services or possibly advertising on Facebook
    32 FFNHELP.COM This is a Dating Website transaction
    33 Giff gaff This mobile network provider in the UK
    34 Go Plator a payment at an ESB Car Charging Point
    35 Gomo This is in relation to the mobile network provider GOMO
    36 Google Google transactions are often for subscriptions or payments that you may have signed up to without realising.  Please check your payments and subscriptions details within your Google account.  They can relate to music, apps, extra storage, games or books. Remember to check all the devices in your household registered with Google. You can cancel future payments with Google. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    37 guardian new Guardian New is a subscription for the guardian newspaper. This has a recurring monthly fee.
    38 Itunes Itunes transactions are often for subscriptions or payments that you may have signed up to without realising.  Please check your payments and subscriptions details within your Apple account.  They can relate to music, apps, extra storage, games or books. Remember to check all the devices in your household registered with Itunes. You can cancel future payments with Apple. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    39 JC DECAUX SA This is in relation to renting a Dublin Bike
    40 Juice plus This is a monthly subscription to Juice plus which is a food suppliment. Often signed up to as a free trial. You can cancel future payments with Juice plus. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    41 Just answer JustAnswer is a subscription-based company that matches any question you have with an expert in that area so that you can talk, text or chat. It could be a doctor, lawyer, vet, mechanic or other expert. This can be a one off fee and then signed up to a subscription. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    42 Just fab Justfab is a subscription-based company which offers a personal shopping experience with access to online clothing discounts. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    43 Kaspersky Kaspersky Antivirus offers virus protection against all types of ransomware, malware, spyware and the latest cyber threats.
    44 Keto slim line This is a monthly subscription to Keto Slim which is a food suppliment. Often signed up to as a free trial. You can cancel future payments with Keto Slim. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    45 LC International. This is also Ladbrokes bookmakers. This relates to online gambling, betting and casino
    46 Lotto go This is a subscription to Lotto go which is online gambling with worldwide lottos
    47 Match.com This is a Dating Website transaction. This can be in relation to a monthly subscription
    48 McAfee McAfee provides antivirus protection  covering your computers, mobile devices and even your identity.
    49 Microsoft Microsoft provides products and services, which it sells through the Microsoft Store. These include Word and Outlook, Games, Games Pass, Movie Rental and TV Boxset among others.
    50 my Heritage My Heritage is a genealogy site which allows you to explore your family history. You may have signed up for a free trial with a recurring monthly fee.
    51 NECLSCH A cross border transaction you made with your debit card online either as a once-off payment or as part of a subscription you signed up for - like Amazon Prime for example - where the service is outside the republic of Ireland. The transaction name you see on your online banking is broken down into the date, currency, amount and exchange rate.
    52 NEPOSCH A cross border transaction you made with your debit card at a card terminal outside the republic of Ireland. You may inserted the card and used your PIN, or made a contactless,or Apple or Google Pay payment. The transaction name you see on your online banking is broken down into the date, currency, amount and exchange rate.
    53 Netflix This is a streaming service which is signed up to as a free trail and renews monthly
    54 Norton Norton provides antivirus and security software for your PC, Mac, and mobile devices.
    55 Now tv This is a streaming service which is signed up to as a free trail and renews monthly
    56 NYA*Corevend Limited This is in relationt to a purchas at A Vending Machine
    57 NYA*Gough Brothers This a payment at the Air-pump,vacume and water machines at Circle K
    58 Panda security Panda Security provides antivirus and security software for your PC, Mac, and mobile devices.
    59 PHOTO ME IRELAND These are Public Washing Machines or Dryers. Could be in shoping centres or service stations
    60 Playstation This transaction can relate to a game purchased through the PlayStation Store or Network. If there is a Playstation in your household can you please check your payments and subscriptions on this account and check with Playstation. Card details may have been saved on a PlayStation device in your home that may have led to an automatic subscription payment or charge on your PlayStation account. You can also cancel future payments with Playstation. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    61 Retail in Motion This can be a an Inflight or Duty Free purchase done on an airline. This can show a number of days after the inflight purchase was made.
    62 ROI ECOMm This is a online purchase from Boots Pharmacy
    63 Scores matter ScoresMatter is an IT company. It provides dark web scans, data monitoring, social media scoring, and digital optimization services.
    64 Sky This is a subscription to the TV and or Broadand service form Sky
    65 Spotify This is a music streaming service which is signed up to as a free trail and renews monthly
    66 Sumbill This can be the purchase of a GAA Match on to watch on TV
    67 SUPERPEDESTRIAN This relates to an Escooter Rental in Europe
    68 Team fee pay Teamfeepay allows members of football clubs to register and pay membership costs automatically. This is a common type of payment platform for local clubs, memberships, gyms and health clubs.
    69 Tesco mobile This is in relation the mobile service provided by Tesco mobile.
    70 BICESTER collection This could be a payment for services at Kildare Village Shopping Outlet
    71 Ticket Master Ticketmaster is a ticket sales company. You may also have signed up for insurance from them while purchaing tickets. You should contact Ticketmaster directly to find out about this transaction.
    72 TotalAV TotalAV provides antivirus and security software for your PC, Mac, and mobile devices.
    73 UNIVERSE.COM/CHARGE This is a purchase of Football match tickets
    74 Vehicle information This is a website used to check the history of a car. You may have done a check before buying a car.
    75 Vitafit This is in relation to a heath tracking app bought from Apple or Google or could be in realtion to health food purchase
    76 Vodafone This is a subscription to the Mobile, TV and or Broadand service form Vodafone
    77 W L Y Complete W L Y Complete is an online rewards programme where you can earn cashback and money-off vouchers from well-known online retailers. It includes airline and train tickets.
    78 Worldlotteryclub.com This is a subscription to Worldlotteryclub.com which is online gambling with worldwide lottos
    79 Xbox This transaction can relate to a game purchased through the Microsoft Store or Network. If there is a XBOX in your household can you please check your payments and subscriptions on this account and check with Microsoft. Card details may have been saved on a XBOX device in your home that may have led to an automatic subscription payment or charge on your XBOX account. You can also cancel future payments with XBOX. Free Text the words CANCEL SUB to 50365 to receive a link to our cancellation form.
    80 Young Adult Card This is in relation to a Leap card purchase or top-up

     

     

  • What does 'SEPA DD' mean?

    When you check your account, you might see something called ‘SEPA DD’ - that stands for ‘SEPA Direct Debit’. This shows up on the first day a direct debit payment begins. Once the payment is completed and processed, ‘SEPA DD’ will change to the name of the company or organisation you paid.

    ​Discover how to view previous direct debits.

     

  • What are cross-border transactions?

    Have you spotted a transaction like this on your account? Example: P2801GB 6.14@1.1406

    This is usually a payment you made using your debit card outside of Ireland. You might have used your card and entered your PIN, tapped it, or used Apple or Google Pay. It could also be an online purchase, like buying something from a subscription service like Amazon Prime, which operates outside of the Republic of Ireland.

    The transaction name on your account is just that transaction broken down into the date, currency, amount and exchange rate to help you understand it better.

     

  • Why does the time of the transaction not match up to when I made the purchase?

    Sometimes, companies do not process payments right away. This means, the time and date you see on your account might be a bit different from when you actually made your purchase. This often happens with weekend or evening purchases, as the transaction gets processed on the next business day.

     

  • What should I do if I don’t recognise a transaction?

    If you’re finding it difficult to recognise a transaction on your account, ask yourself the following:

    • Did I place an order over the phone or online recently?
    • Did I share my card details at any stage over the phone or online?
    • Did I tap in or share the full card number/expiry date/CVV code?
    • Have I signed up for a new product or service lately?
    • Has anyone else - partner, family member, friend - used my card?

     

  • Who should I contact if I’m worried about a transaction?

    Emergency Contact Numbers

    Available 24 hours 7 days a week

    Republic of Ireland

    Freephone: ​1800 946 764 (personal and business)

    Great Britain & Northern Ireland

    Freephone: ​0800 121 7790 (personal and business)

    Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

    Not Freephone ​+ 353 1 679 8993

    Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)


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