If I lose or forget my 365 PIN, how do I get a new one?

If you lose or forget your 365 PIN, call us on the relevant number below and we'll issue you a new one.

Direct Service Advisor Monday to Friday Saturday Sunday/Public Holidays
Republic Of Ireland: 0818 365 365 or 01 4044000 9am until 5pm Closed Closed
Northern Ireland and Great Britain: 0345 7 365 555 9am until 5pm Closed Closed
Other Locations: +353 1 4044000 9am until 5pm GMT Closed Closed
To curtail COVID-19 and allow staff to follow social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours.

Please note

You cannot use the Bank of Ireland App, 365 online, the Mobile Banking app or the Tablet Banking app until you validate your new 365 PIN.

Last updated: May 15, 2020

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