Our Cookies Policy

This document describes how we use cookies and other online technologies such as pixels or tags on our websites. It applies to anyone who visits our websites or apps, and should be read along with our Privacy Statement, Data Privacy Notice and website Terms and Conditions.

When we use the words we, our and us here, we mean Bank of Ireland and Bank of Ireland Group plc. The word cookie in this document can also refer to other technologies that collect information when you use our website or apps.

What are cookies?

Cookies are small pieces of information, placed on your device by us when you visit a website or use an app belonging to us. Some of these cookies can be recognised by websites when you visit them. This can help keep track of your preferences, and also helps us keep our website and apps secure.

Pixels are small, invisible pieces of code that work like a cookie, but instead of storing information in a browser, they deliver information to a server. Tags allow website operators to track, report, and analyse a website using a series of codes.

Later in this document we include information on how you can manage cookies.

How do we use them?

The cookies we use (see the table further on in this document) help to give you a better banking experience in different ways, including:

• Improving the way our services work
• Adding to the security of our websites and apps, for example when you’re logged in to our digital banking services
• Showing advertising which you may find useful and which may be relevant for you
• Enabling live chat for when you want to talk to us online

Where you interact with any of our careers websites, we use cookies to:

• Show jobs and relevant career content (and optimising that content based on how visitors interact with the website).
• Record your contact and notification preferences and to understand how and when visitors use our websites (including when they apply for jobs with us) which helps us streamline our online recruitment processes.

How long do the cookies last?

Who provides the cookie?

What categories of cookies do we use?

The cookies we use fall into four categories: necessary, functional, performance and advertising. Click on the relevant category to find out more and see a list of cookies.

• Necessary cookies

  These allow you to move around and access secure areas of our websites and apps. Without them, we cannot provide the online services you may want. You do not need to give us consent for necessary cookies to be used – they will be set automatically if you use our website or apps.

  Name of Cookie/Description	Category	Hostname	Cookie provider	Duration
  Cookie: OptanonConsent Description: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.	Strictly Necessary	BOI.com	OneTrust	1 year
  Cookie: _dc_gtm_UA-xxxxxxxx Description: This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.	Strictly Necessary	1) BOI.com, 2) Think Business	Google Analytics	Session
  Cookie: TS0xxxxxxx Description: TS F5 Load Balancer	Strictly Necessary	1) BOI.com, 2) BOI Private Banking, 3) Business On Line Payments Plus, 4) BOI FXPay	TSO	Session
  Cookie: PHPSESSID Description: General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.	Strictly Necessary	1) BOI Corporate Banking, 2) BOI Corporate Economy, 3) BOI Forms, 4) Think Business, 5) BOI Investor Relations	Bank of Ireland	Session
  Cookie: ASP.NET_SessionId Description: General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server.	Strictly Necessary	BOI Online Mortgages	Microsoft	Session
  Cookie: ARRAffinity Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.	Strictly Necessary	BOI Online Mortgages	Azure	Session
  Cookie: filegateway Description:	Strictly Necessary	Business On Line File Gateway	BOL FG Application	Session
  Cookie: ADRUM_BT1 Description: Technical Monitoring	Strictly Necessary	1) Business On Line Payments Plus, 2) Mortgage Application Customer Hub, 3) Mortgage Application Customer Hub Login	BOL PP Application	Session
  Cookie: ADRUM_BTa Description: Technical Monitoring	Strictly Necessary	1) Business On Line Payments Plus, 2) Mortgage Application Customer Hub, 3) Mortgage Application Customer Hub Login	BOL PP Application	Session
  Cookie: ADRUM_BTs Description: Technical Monitoring	Strictly Necessary	1) Mortgage Application Customer Hub, 2) Mortgage Application Customer Hub Login	Mortgage Application	Session
  Cookie: _pt Description: progress tracker to associate form events with a particular user	Strictly Necessary	BOI Forms	Google Analytics	Session
  Cookie: Dynamics365PortalAnalytics Description: Critical service cookie to analyze service usage anonymously and aggregated for statistical purpose	Strictly Necessary	BOI.com	Dynamics 365	90 days
  Cookie: mortgage-segmentation-options Description: Required for the mortgage section to function properly	Strictly Necessary	BOI.com	Google Analytics	90 days
  Cookie: JSESSIONID Description: General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.	Strictly Necessary	1) Business On Line Payments Plus, 2) Business On Line File Gateway, 3) BOI FXPay	Bank of Ireland	Session
  Cookie: AWSALB Description: allows them to deliver their service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you.	Strictly Necessary	BOI Careers	AWS	7 Days
  Cookie: AWSALBCORS Description: This cookie is managed by AWS and is used for load balancing.	Strictly Necessary	BOI Careers	AWS	7 days
  Cookie: _clinch_session Description: This cookie is placed on a visitor’s device and is required by the platform to provide protection against a security attack vector called Cross-site request forgery (CSRF). If this cookie was not placed on a visitor’s device (or they blocked it using their own software/plugins) then accepting form processing (such as application forms or other Call-To-Actions) on the hosted site will not function without this cookie due to the protection it offers.	Strictly Necessary	BOI Careers	Clinch	Session
  Cookie: TS01988292028 Description: Pixid Firewall - security checking.	Strictly Necessary	BOI Careers Application	Amris/Pixid	Session
  Cookie: TS01988292 Description: Pixid Firewall - security checking.	Strictly Necessary	BOI Careers Application	Amris/Pixid	Session
  Cookie: PHPSESSID Description: Amris session management - session storage.	Strictly Necessary	BOI Careers Application	Amris/Pixid	Session

• Functional cookies

  These allow our websites to remember choices that you have made on previous visits. This could include things like your preferred language, or changes you’ve made to the size of the text on a specific page. They can keep track of your progress when you’re completing online application forms. Functional cookies can also be used to provide services you’ve asked for, like watching a video or using live chat on our website.

  Name of Cookie/Description/Category	Hostname	Cookie provider	Duration
  Cookie: _gaexp Description: This cookie is used to determine a user’s inclusion in an A/B experiment via Google Optimize and the expiry of experiments a user has been included in. Google Optimize is used to enhance user experience on our website. Category: Functional	1) BOI.com, 2) Mortgage Application Customer Hub, 3) Mortgage Application Customer Hub Login	Google Analytics	72 days
  Cookie: genesys.widgets.webchat.state.ping Description: Contains the time at which the last successful request was made to the server Category: Functional	BOI.com	Genesys	Session
  Cookie: cartAbandon Description: Small business loan application Category: Functional	BOI.com	Google Analytics	3 days
  Cookie: genesys.widgets.webchat.metaData Description: Contains all the metadata details related to the current active chat session Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.session Description: Contains the unique Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation. Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.open Description: Contains the WebChat widget open or close state for internal tracking purposes. Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.app.autoLoadList Description: Contains a list of active plugin names that are updated based on the usage of widgets during the lazy loading deployment method. This is to ensure that a widget is auto-loaded during a page refresh or page navigation when there is an active session associated with it. Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.state.filters Description: Contains any prefilters that were added using WebChatService plugin commands add Prefilter or sendFilteredMesage Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.state.index Description: Contains the last unique Message ID for internal tracking purposes. Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.autoInvite.disabled Description: Contains a value that disables or enables the WebChat autoInvite feature. It is dynamically updated based on the users response to the initial WebChat invite. Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.state.keys Description: Can contain encrypted keys related to the current active chat session Category: Functional	BOI.com	Genesys	Session
  Cookie: genesys.widgets.webchat.lastMessageCountRead Description: Contains the number of messages that are read during an active chat session that calculates the number of unread messages when WebChat is minimized. It is automatically cleared when the WebChat Widget is maximized or closed/ended. Category: Functional	BOI.com	Genesys	Session
  Cookie: QSI_HistorySession Description: Qualtrics survey purpose Cookie - This is a session cookie which stores what pages a visitor has visited for the current session. Category: Functional	BOI.com	Qualtrics	Session
  Cookie: cookietest Description: Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies. Category: Functional	1) BOI.com, 2) BOI Business Banking, 3) BOI Forms, 4) BOI Personal Banking	Qualtrics	Session
  Cookie: SelectedTopic Description: Application Cookie Category: Functional	BOI.com	Bank of Ireland	Session
  Cookie: ctc_rejected Description: This cookie is only stored on the visitors device if they have rejected or not consented to the cookie pop-up message. This cookie stores no personal info, only the fact that the visitor has not consented to the cookie pop-up message. The only purpose for this cookie is to provide a way of preventing the cookie-pop up message from repeatedly showing when a visitor has not consented. Category: Functional	BOI Careers	Clinch	2 years
  Cookie: QSI_SI Description: Used to track whether we should display the same survey Intercept on repeated user visits and avoids over surveying a customer Category: Functional	1) BOI.com, 2) BOI Forms	Qualtrics	Session

• Performance cookies

  Performance cookies collect information about how you use our websites. They tell us which pages you go to most often, and whether you get error messages from web pages.

  Name of Cookie/Description	Category	Hostname	Cookie provider	Duration
  Cookie: _gat_UA Description: This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.	Performance	1) BOI.com, 2) BOI Business Training, 3) BOI Corporate Banking, 4) BOI Investor Relations, 5) Ignition Wealth (3rd Party), 6) BOI Online Mortgages 7) Mortgage Application Customer Hub, 8) Mortgage Application Customer Hub Login	Google Analytics	2 years
  Cookie: _gid Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.	Performance	1) BOI.com, 2) BOI Business Training, 3) BOI Corporate Banking, 4) BOI Forms, 5) BOI Investor Relations, 6) BOI Online Mortgages, 7) BOI Personal Banking, 8) Ignition Wealth (3rd Party), 9) Mortgage Application Customer Hub, 10) Mortgage Application Customer Hub Login	Google Analytics	1 day
  Cookie: _gat Description: This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.	Performance	BOI.com	Google Analytics	10 mins
  Cookie: _ga Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.	Performance	1) BOI.com, 2) BOI Business Training, 3) BOI Corporate Banking, 4) BOI Forms, 5) BOI Investor Relations, 6) BOI Online Mortgages, 7) BOI Personal Banking, 8) Ignition Wealth (3rd Party), 9) 365 Online, 10) Business On Line 11) Mortgage Application Customer Hub, 12) Mortgage Application Customer Hub Login	Google Analytics	2 years
  Cookie: _gaexp_rc Description: Google Analytics cookie	Performance	BOI.com	Google Analytics	90 days
  Cookie: _gclxxxx Description: Google conversion tracking cookie.	Performance	1) BOI.com, 2) Think Business, 3) Ignition Wealth (3rd Party)	Google Analytics	90 days
  Cookie: ctc_session Description: This is the platform’s main session cookie and only lasts the length of a time for one visit to the site. The primary purpose of this cookie is to tie together all the activity (page views, forms, etc) and interactions a visitor (identified by the "ctc" cookie above) in one session or visit to the site. This cookie is only created and stored on a visitor’s device if they have consented to the "ctc" cookie and both of these Performance cookies work in tandem with each other for the same purpose.	Performance	BOI Careers	Clinch	15 minutes
  Cookie: __utmb Description: This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.	Performance	BOI Fund Centre	Google Analytics	30 mins
  Cookie: __utmc Description: This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors.\nWhen used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.	Performance	BOI Fund Centre	Google Analytics	30 mins
  Cookie: __utmt Description: This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes	Performance	BOI Fund Centre	Google Analytics	10 mins
  Cookie: __utmz Description: This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.	Performance	BOI Fund Centre	Google Analytics	6 months
  Cookie: __utma Description: This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.	Performance	BOI Fund Centre	Google Analytics	2 years
  Cookie: isDSTObserved Description: Microsoft dynamics platform	Performance	BOI Online Mortgages	Dynamics 365	Session
  Cookie: JSESSIONID Description: This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.	Performance	nr-data.net	New Relic	Session
  Cookie: sc_at Description: Cookie associated with embedding content from Snapchat.	Performance	snapchat.com	Snapchat	1 year
  Cookie: __cfduid Description: PingDom cookie to tack the websites performance.	Performance	Pingdom.com	Pingdom	6 months
  Cookie: JSESSIONID Description: This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.	Performance	nr-data.net	New Relic	Session
  Cookie: ASP.NET_SessionId Description: General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server.	Performance	1) Customer Minds, 2) Think Business	Microsoft	Session
  Cookie: ctc Description: This cookie is a long-lived analytics cookie. It identifies returning visitors (candidates) to the platform. It contains a unique id that identifies the person to the platform. This cookie is only stored on a visitors device if they have been shown an appropriate cookie banner message, have agreed to the message and we have recorded off an explicit consent against the visitors CRM record. If a visitor does not agree or ignores the cookie message, then no implicit consent is recorded and this cookie is not stored on the visitors device.	Performance	BOI Careers	Clinch	2 years

• Advertising cookies

  Advertising cookies (also called targeting cookies) help us shape our advertising and make it more relevant to you. We and our third party advertising partners use these cookies to understand what you're interested in on our website, and to identify what other sites may have directed you to us. If you do not allow these cookies, you may experience less targeted advertising.

  Our advertising partners can also use these cookies to understand your interests and show you relevant adverts on other websites across the internet, based on the products and services that you have shown an interest in on our websites. These cookies will mean that you may see advertising for our products and services on other websites as a result of the advertising cookies that may be placed on your device.

  Name of Cookie/Description	Cookie Provider	Hostname	Category	Duration
  Cookie: Fr Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	Facebook	1) BOI.com, 2) Think Business	Targeted	3 months
  Cookie: Datr Description: The purpose of this cookie is to identify the web browser being used to connect to Facebook.	Facebook	BOI.com	Targeted	3 months
  Cookie: Lu Description: This domain is owned by Facebook. This cookie holds the Facebook User ID of the previously logged in user.	Facebook	BOI.com	Targeted	3 months
  Cookie: ATN Description: This provider is a subsidary of Facebook. Atlas is an online advertising company, targeting users through tracking their web activity	Atdmt.com	1) BOI.com, 2) Think Business	Targeted	2 years
  Cookie: IDE Description: Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	Google; Doubleclick	1) BOI.com, 2) Think Business	Targeted	1 year
  Cookie: ID Description: Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	Google; Doubleclick	BOI.com	Targeted	1 year
  Cookie: test_cookie Description: Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	Google; Doubleclick	1) BOI.com, 2) Think Business	Targeted	1 year
  Cookie: APISID Description: Used by Google to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	Google	BOI.com	Targeted	2 years
  Cookie: SSID Description: This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.	Google	BOI.com	Marketing / targeted	2 years
  Cookie: NID Description: This domain is owned by Google Inc. This cookie contains a unique ID that Google uses to remember user preferences, eg preferred language or how many search results the user prefers to see (10 vs 20 etc.).	Google	BOI.com	Targeted	6 months
  Cookie: SID Description: This domain is owned by Google. This cookie is used in combination with HSID to verify a user account on Google platforms.	Google	BOI.com	Targeted	2 years
  Cookie: SAPISID Description: This DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.	Google	BOI.com	Targeted	2 years
  Cookie: HSID Description: This domain is owned by Google. This cookie contains encrypted Google Account ID records & most recent sign-in time.	Google	BOI.com	Targeted	2 years
  Cookie: VISITOR_INFO1_LIVE Description: This cookie is used as a unique identifier to track viewing of videos.	Google; YouTube	1) BOI.com, 2) Think Business	Targeted	1 year
  Cookie: GPS Description: YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. This cookie uses GPS location data to serve videos if relevant based on location.	Google; YouTube	1) BOI.com, 2) Think Business	Targeted	24 hours
  Cookie: YSC Description: This cookie is set by YouTube to track views of embedded videos.	Google; YouTube	1) BOI.com, 2) Think Business	Targeted	Session
  Cookie: PREF Description: This cookie is used by Google to set a user's language preferences.	Google; YouTube	BOI.com	Targeted	10 years
  Cookie: Login Info Description: This cookie contains encrypted log-in info for YouTube.	Google; YouTube	BOI.com	Targeted	Session
  Cookie: Lidc Description: This cookie is used for routing from Share buttons and ad tags.	LinkedIn	1) BOI.com, 2) Think Business	Targeted	24 hours
  Cookie: Bcookie Description: This cookie is used to identify the Browser ID.	LinkedIn	1) BOI.com, 2) Think Business	Targeted	6 months (180 days)
  Cookie: _utma Description: Analytics & Research.	LinkedIn	BOI.com	Targeted	6 months (180 days)
  Cookie: _utmv Description: This cookie tracks pageviews.	LinkedIn	BOI.com	Targeted	6 months (180 days)
  Cookie: Lang Description: This domain is owned by LinkedIn. This cookie is used by LinkedIn to remember the users language preference.	LinkedIn	1) BOI.com, 2) Think Business	Targeted	Session
  Cookie: __cfduid Description: Qualtrics is the survey tool used. Site Intercept is used to create targeted, engaging messages to visitors.	Qualtrics	BOI.com	Targeted	1 year
  Cookie: ctc Description: A long lived cookie that is associated with a visitor. This is used to associate individual visitor behaviour with their CRM record when they return to the website.	Clinch/PageUp	BOI.com	Targeted	2 years (candidate data purged at 13 months)

How can you manage cookies?

When you visit our websites or use our apps, you can choose to allow all cookies, or manage them through your cookie settings. You have the option of selecting the categories of cookies (apart from necessary ones) that you want to allow.

You can update your cookie preferences using the link below:

Changing your browser settings

You can also change the settings on your web browser to accept or reject all, or certain types of cookies. You will still be able to use most of our websites with no loss of functionality if cookies are disabled from the web browser. However, if you reject necessary cookies you may not be able to use or access certain banking service on your device.

Information on how to manage and disable cookies can generally be found in the privacy or help section of your browser’s website. If you want to disable cookies on other devices or browsers, you will need to disable the cookies on each device and on each browser separately.

Find out how to manage and disable cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

Visit www.aboutcookies.org for info about managing or opting out of receiving cookies.

Visit www.youronlinechoices.com for info about opting out of advertising cookies.

Handy tips

Multiple users

If more than one person uses your device or if you share an IP address, the choices set by other people for a browser will apply to you as well, unless you change them. For example, if you share a computer with your family, you may see advertisements based on sites other family members have visited.

Cookies that are already on your device

Turning off cookies will not get rid of any that have been downloaded in the past. To get rid of them, you must delete them from your browser.

Changes to this policy

We may change this policy from time to time as we need to. If we make any changes, they will be included in this document.

Using your personal information

You can find information on how we collect and use your personal information in our Data Privacy Notice, which can be found here.

Questions, comments, requests or complaints? Please get in touch with our Data Protection Officer

Last Updated: November 2020.