Privacy Statement

Bank of Ireland Group is committed to keeping your information private.

We understand that your privacy and the security of your information are very important to you.

Terms and Conditions

Bank of Ireland’s Privacy Statement is subject to the Terms and Conditions of Use of your Bank of Ireland products and services.

We recommend that you read your Terms and Conditions of Use. If there is a conflict between your Terms and Conditions of Use and this Privacy Statement, your Terms and Conditions of Use shall prevail. Except as otherwise provided, terms used herein and defined in your Terms and Conditions of Use shall have the same meaning that is given to them in the Terms and Conditions of Use.

Information We Collect From Your Use of Our Website

Our aim is to continuously improve your experience of our digital channels. We use cookies to improve your customer experience of our products, service and online applications. Our web server collects information about your visit, for example;

  • number of people who visit the website;
  • date and time of visits;
  • number of pages viewed;
  • amount of time spent on the website;
  • popular sections of the website

Subject to your device settings and consents, we may also collect information about your device, your location and whether or not you are a user of Bank of Ireland Digital Banking.

This information is anonymous and no attempt is or will be made to identify visitors.

Location Enabled Services

In certain circumstances our location enabled services require your location to function and if you wish to use such features you will be asked to consent to your data being used for this purpose. This consent may be withdrawn at any time.

Personal Information You Provide To Us

Unless you agree otherwise any information gathered in respect of transactions on your accounts is retained by the Bank solely for the purpose of operating your account.

We only ask for personal information when applying for e.g. a credit card, mortgage or personal loan. All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards.

If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.


Cookies are used to monitor website traffic and enhance your experience of our website. Cookies are pieces of data which your computer, mobile or tablet device downloads when you visit a website. Cookies are used to keep track of your preferences and to recognise return visitors.

You can set your browser to reject cookies. However, if you choose to reject cookies, you may not be able to use or access certain of our online or mobile services.

Cookie Types


These cookies are essential in order to enable you to move around websites and use the websites’ features, such as accessing secure websites or secure areas of websites. Without these cookies, services you have asked for, like online banking and mobile banking, cannot be provided.


These cookies allow Bank of Ireland’s websites to remember choices you make (such as your preferred language) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. Other examples include cookies that keep track of your progress when filling online application forms.


These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. Bank of Ireland uses first-party analytics cookies for this purpose.

Targeting Cookies

Targeting cookies remember individual websites you have visited and help Bank of Ireland to present relevant and targeted online advertising to you. Targeting cookies may be placed on your machine when you visit a Bank of Ireland website page. When targeting cookies have been placed on your device, they can be recognised by subsequent websites you visit, and this allows those sites to present targeted Bank of Ireland and third party advertising to you. While targeting cookies can track your visits around different websites and identify if you are a user of Bank of Ireland Digital Banking, the information collected is anonymous.

For more information on ‘Cookies’ please click here.


A number of banking organisations and their customers has been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. The Bank of Ireland Mobile Tablet Banking Apps will only ever be available to download from the Apple App Store or Google Play. However, always be cautious of disclosing your personal details.

We only request your personal details if:

  • You initiate e-mail contact with us; or
  • You initiate a request for a particular service online and we require personal details to provide you with the requested service e.g. a loan or credit card application or other product information.


Some of the pages on our websites and/or Digital Banking Channels may contain hypertext links to websites not maintained by Bank of Ireland Group. You are reminded that different terms and conditions of use will apply as a user of such websites. In addition, such websites may not attain the same privacy standards that Bank of Ireland Group maintains.


The contents of this Privacy Statement may change without notice from time to time.