Management Structure

  • Henry Dummer – Chief Marketing Officer

    Henry Dummer - Chief Marketing Officer

    Henry Dummer
    Chief Marketing Officer, Bank of Ireland

    Henry joined Bank of Ireland as Chief Marketing Officer on the 1st June 2018. Prior to this Henry held the position of Group Marketing Director for Consumer and Business at eir, delivering an impactful rebrand for the company.

    Previous to that, he held the roles of Marketing Director at Tesco Ireland, and Customer Marketing Director at Diageo Ireland. Before moving to Ireland in 2006, Henry worked in consumer marketing roles at GlaxoSmithKline and Mars UK, successfully managing marketing agendas through periods of growth and change.

  • Matt Elliott – Chief People Officer

    Tom Hayes - Chief Executive Officer, Corporate Banking

    Matt Elliott
    Chief People Officer

    Matt Elliott was appointed to the role of Chief People Officer in February 2019.

    Prior to that he was Group People Director with Virgin Money. Under Matt’s leadership Virgin Money introduced the UK Senior Managers Regime (SMR) and worked closely with the Virgin Money Board to successfully introduce and implement a new variable remuneration scheme for all employees.

    A passionate advocate for inclusion and diversity, Matt appeared as a leading ally in the 2018 Financial Times lists for gender (HERoes), ethnicity (EMpower) and LGBT+ (OUTstanding), the only person to appear in all three lists.

  • Tom Hayes – Chief Executive Officer, Corporate Banking

    Tom Hayes - Chief Executive Officer, Corporate Banking

    Tom Hayes
    Chief Executive Officer, Corporate Banking

    Tom Hayes joined the Bank of Ireland Group in 1979 and held various roles in Retail Banking before joining Corporate Banking in 1989. He was appointed Head of Leveraged Acquisition Finance in 2000 and Chief Executive, Corporate Banking in January 2006.

    Under his leadership, Corporate Banking has consolidated its leading position as the No 1 Corporate Bank in Ireland with strong niche businesses internationally in mid-market leveraged finance, property lending and UK Corporate.

    Tom, who is a Banking and Finance graduate from University College Dublin, is a Fellow of the Institute of Banking in Ireland.

  • Gavin Kelly – Chief Executive Officer Retail Ireland

    Gavin Kelly - Chief Executive Officer Retail Ireland

    Gavin Kelly
    Chief Executive Officer Retail Ireland

    Gavin Kelly was appointed Chief Executive Office, Retail Ireland, in March 2018. In this role, Gavin oversees the provision of banking products and related financial services to personal, business and wealth management customers including deposits, mortgages, consumer and business lending, credit cards, current accounts, money transmission services, commercial finance, asset finance, general insurance, and the New Ireland Assurance Company.

    Gavin joined Bank of Ireland in 2007 and has held a number of senior management positions. These include Group Chief Information Officer, Director – Distribution Channels for Retail Ireland, Head of Consumer Banking, and Head of Cards and Current Accounts. Before joining the Group, Gavin held a number of senior product and marketing roles in Permanent TSB, having previously worked in branch banking and marketing at AIB. Gavin holds a Commerce Degree and a MBS from University College Dublin. He is also a Certified Bank Director and a Fellow of the Institute of Banking. He is currently a director on the board of New Ireland Assurance Company.

  • Francesca McDonagh – Group Chief Executive

    Francesca McDonagh - Group Chief Executive Officer

    Francesca McDonagh
    Group Chief Executive Officer and Executive Director of the Board and the Court

    Francesca was appointed Group Chief Executive Officer in October 2017. She joined the Group from the HSBC Group, where she held a number of key senior management roles over a twenty year period including Group General Manager and Regional Head of Retail Banking and Wealth Management, UK and Europe; Regional Head of Retail Banking and Wealth Management, Middle East and North Africa; and Head of Personal Financial Services, Hong Kong.

    Francesca is a very experienced global retail banker, with an exceptional track record, both in terms of financial performance and her leadership of transformation to drive future results in a range of increasingly senior banking roles, and in a range of countries and operating structures. She brings to the Board a leadership style characterised by strong, commercial results orientation and a clear strategic vision, with significant customer empathy.

    Francesca is a member of the PRA Practitioner Panel. She has previously served on the Board of the British Bankers’ Association (BBA), where she was Deputy Chair and on the Board of the National Centre for Universities and Business in the UK. Francesca has a Bachelor of Arts Degree in Politics, Philosophy and Economics from Oxford University.

    Term of Office
    Appointed to the Board and the Court in October 2017.

    Independent
    No.
    External Appointments
    None
    Committee Membership
    None.
  • Ian McLaughlin – Chief Executive, Bank of Ireland (UK) plc

    Ian McLaughlin - Chief Executive, Bank of Ireland (UK) plc

    Ian McLaughlin
    Chief Executive, Bank of Ireland (UK) plc

    Ian joined Bank of Ireland in December 2019 as Chief Executive Officer of Bank of Ireland (UK) plc and Retail UK Division. He has over 25 years financial services experience, having joined Bank of Ireland from Royal Bank of Scotland, where he held the roles of Managing Director, Home Buying and Ownership and Managing Director Specialist Banking. Prior to this, he held a number of senior management roles at Lloyds Banking Group and Zurich Financial Services.

  • Sarah McLaughlin – Group Secretary & Head of Corporate Governance
    Sarah McLaughlin
    Group Secretary & Head of Corporate Governance

    Sarah joined Bank of Ireland as Group Secretary & Head of Corporate Governance in September 2019. Sarah is responsible for assisting the Chair in establishing the policies and processes the board needs in order to function properly and in ensuring that these are complied with, advising the Board on all governance matters.

    Sarah previously held the role of Group Secretary & Head of Corporate Governance at AIB Group plc, having held a variety of roles across corporate governance, finance and private banking.

  • Vincent Mulvey – Group Chief Risk Officer

    Vincent Mulvey - Group Chief Risk Officer

    Vincent Mulvey
    Group Chief Risk Officer

    Appointed Group Chief Risk Officer in Q1 2017, Vincent is responsible for recommending Risk Appetite to the Board, developing the Group’s Risk Framework and for enterprise risk reporting. In addition to direct oversight of Credit, Market and Operational risk, Vincent has direct management responsibility for Challenged Commercial and Corporate loans. He was appointed to the Group Executive Committee in 2009 as the Chief Credit and Market Risk Officer, having been Head of Group Credit from 2005.

    Vincent has over 30 years’ banking experience. Prior to risk management he worked in both Retail and Corporate Banking Businesses across customer facing and portfolio management roles.

    Vincent is a Fellow of the Association of Chartered Certified Accountants, a Fellow of the Institute of Banking and was a bank scholarship student at National University of Ireland, Galway, from which he holds a Bachelor of Commerce Degree. He is also a serving Member of the Risk Management Association (RMA) Editorial Board.

  • Jackie Noakes – Group Chief Operating Officer
    Jackie Noakes - Group Chief Operating Officer

    Jackie joined Bank of Ireland as Chief Operating Officer in August 2018. In her role as Chief Operating Officer she will oversee a range of services across technology, infrastructure and operations.

    A Tipperary native, Jackie’s career has been largely in the UK where she has held a number of senior positions in the financial services sector, most recently at Legal & General (UK) as CEO of Mature Savings. Jackie also held the roles of Managing Director of Legal & General’s Savings business, as well as Group IT & Shared Services Director and Chief Operating Officer for the firm’s largest operating entity, Legal & General Assurance Society.

    As a member of the UK’s Financial Advice Market Review (FAMR) industry expert panel, Jackie led the FAMR working group response covering Employer Best Practice. Prior to her time at Legal & General, she spent 13 years with American Express where she held the role of IT Vice President of American Express Bank Business Solution Delivery services.

    Jackie has also held roles with IBM (Australia), Blue Cross & Blue Shield (USA), Sun Alliance (UK) and Fireman’s Fund Insurance (UK & USA), Bank of Ireland (Dublin) and Ericsson (Sweden & Ireland). She studied IT and Data Processing at University of Limerick and holds MIT Certificates in Fintech Future Commerce and AI in Business Strategy.

  • Myles O’Grady – Group Chief Financial Officer

    Myles O'Grady

    Myles O’Grady
    Group Chief Financial Officer

    Myles joined the Group in June 2019 as Director of Commercial Partnering Ireland and was appointed to the role as Chief Financial Officer in October 2019. He is a leading finance professional with 30 years’ experience, including senior roles across retail, business and investment banking, with significant international banking and financial services experience.

    Myles has extensive local market knowledge from working with AIB Group, where he was Group Director of Finance and Investor Relations and had a lead role in the June 2017 IPO. In addition, Myles held senior positions in international financial services organisations including Citibank and Dresdner Kleinwort Benson

    Myles has significant expertise working with international and domestic regulators, government and state authorities, investors, market analysts and international investment banks. He is also experienced across strategy development, business restructuring and recovery, Finance function transformation, investor relations and IPOs.

  • Mark Spain – Chief Strategy Officer
    Mark Spain

    Mark was appointed to the Group Executive Committee in July 2019 following his appointment as Chief Strategy Officer in April 2019. He previously held a number of senior management positions in Bank of Ireland including Director of Group Investor Relations,
    Director of Group Finance and most recently UK Commercial Director.

    Before joining Bank of Ireland, Mark served as a Director of IBI Corporate Finance, where he gained extensive M&A and capital markets experience, advising a number of leading
    Irish companies including Bank of Ireland.

    Prior to this, he was a senior manager in Diageo plc’s M&A function based in London. He has more than 30 years’ experience in financial and accounting roles. Mark is a Fellow of the Institute of Chartered Accountants in Ireland, having qualified with KPMG.

  • Oliver Wall – Chief of Staff & Head of Corporate Affairs

    Oliver Wall - Chief of Staff & Head of Corporate Affairs

    Oliver Wall
    Chief of Staff & Head of Corporate Affairs

    Oliver Wall joined Bank of Ireland as Group Chief of Staff in 2017 taking on additional responsibility as Head of Corporate Affairs in 2019. Oliver previously held a range of roles in both the public and private sectors, including working in the Department of The Taoiseach during Ireland’s 2013 Presidency of the Council of the EU. Oliver joined Bank of Ireland from HSBC where he was Head of External Affairs UK and Europe. Prior to this, Oliver was Regional Head of Political Engagement, Europe for HSBC. Oliver, an Irish national, is a graduate of NUI Galway.

Directors

The Board of Directors of Bank of Ireland Group plc

The Court of Directors of The Governor and Company of the Bank of Ireland

  • Patrick Kennedy – Chairman and Non-Executive Director of the Board,
    Governor and Non-Executive Director of the Court

    Role

    Non-Executive Director (July 2010). Chairman (August 2018, Deputy Chairman April 2015). Chair, Nomination, Governance and Responsible Business Committee (August 2018), Member from September 2014). Member, Risk Committee from January 2011 and Chair July 2016 to July 2018. Member, Remuneration Committee from January 2011 to July 2016. Member of the Audit Committee from July 2016 to July 2018. Member of Group Transformation Oversight Committee (August 2018)

    Particular Skills

    Strong leadership qualities. Deep knowledge of the Group with exceptional commercial acumen. Indepth knowledge of international business, management, finance, corporate transactions, strategic development and risk management gained from a highly successful career in national and international business.

    External Appointments
    Chairman of Cartrawler.
    Honorary Treasurer of the Irish Rugby Football Union.

    Experience

    Patrick was Chief Executive Officer of Paddy Power plc from 2006 to 2014, prior to which he served as an executive director from 2005 and non-executive director from 2004. Prior to joining Paddy Power plc, Patrick worked at Greencore Group plc for seven years where he was CFO and also held a number of senior strategic and corporate development roles. He previously worked with KPMG Corporate Finance in Ireland and the Netherlands, with McKinsey & Company in London, Dublin and Amsterdam, and as a non-executive director of Elan Corporation plc.

    Qualifications

    Fellow of Chartered Accountants Ireland.

  • Evelyn Bourke – Non-Executive Director of the Board and the Court

    Role

    Non-Executive Director (May 2018). Chair, Audit Committee (January 2021, Member (May 2018). Member, Risk Committee (January 2021). Member of the Nomination, Governance and Responsible Business Committee from May 2018 to December 2020.

    Particular Skills

    Strong track record in global executive management and extensive experience in financial services, risk and capital management, and mergers and acquisitions

    External Appointments

    Non-executive director of Marks & Spencer Group plc and member of its Audit and Nomination Committees. Member of the London First and The Ireland Fund of Great Britain boards.

    Experience

    Evelyn retired from Bupa, the international health insurance and health care group, as at 31st December 2020, having served as Group CEO since April 2016, initially on an acting basis from April to July 2016. She joined Bupa as CFO in September 2012 from Friends Life Group, where she had been the CEO of the Heritage Division. Evelyn joined Friends Provident plc (renamed Friends Life Group) in May 2009 as Chief Financial Officer. Evelyn’s earlier career was spent, in the UK at Standard Life plc, Chase de Vere Finished Solutions, St. James’s Place plc, Nascent Group and Tillinghast Towers Perrin. Prior to that she worked with Lifetime Assurance and New Ireland Assurance in Dublin. She was a non-executive director with IFG plc, Dublin, from 2011 to 2016, where she chaired the Risk Committee.

    Qualifications

    Fellow of institute and Faculty of Actuaries. MBA from London Business School.

  • Ian Buchanan – Non-Executive Director of the Board and the Court
    Role

    Non-Executive Director (May 2018). Member, Risk Committee (May 2018). Director, Bank of Ireland (UK) plc (September 2018) and a member of its Risk Committee (October 2019). Chair of Group Transformation Oversight Committee (August 2018).

    Particular Skills

    Extensive technology, digital, business transformation and customer operations experience gained through his work in a number of international retail, commercial and investment banks.

    Experience

    Ian was group chief information officer for Barclays plc and chief operating office for Barclaycard until 2016. Before joining Barclays in 2011, Ian was chief information officer for Société Générale Corporate
    & Investment Banking (2009 to 2011), a member of the public board and group manufacturing director of Alliance & Leicester plc (2005 to 2008) and a member of the executive committee and chief operations and technology officer of Nomura International (1994 to 2005). Ian’s earlier career was spent at Credit Suisse, Guinness, and BP. Ian is a former non-executive director of Openwork Holding Limited.

    Qualifications

    Bachelor of Science Degree in Physics from University of Durham.

  • Richard Goulding – Deputy Chairman/Governor and Senior Independent Director of the Board and the Court

    Role

    Non-Executive Director (July 2017). Deputy Chairman and SID (January 2021). Chair, Risk Committee (Aug 2018, Member, July 2017). Member Audit Committee (August 2018). Member, Nomination, Governance and Responsible Business Committee (January 2021). Member of Group Transformation Oversight Committee (August 2018). Member, Remuneration Committee (July 2017 to December 2020).

    Particular Skills

    Extensive risk management and executive experience in a number of bank with an international profile, and brings a strong understanding of banking and banking risks, with a deep knowledge of operational risk.

    External Appointments

    Non-executive director of Zopa Bank Limited, where he is chair of the risk committee and a member of the audit, nomination and remuneration committees.

    Experience

    Richard held the role of group chief risk officer (2006 to 2015) and director (2013 to 2015) at Standard Chartered Bank, where he was a member of the group executive committee, prior to which he held the role of chief operating officer, Wholesale Banking Division. Before joining Standard Chartered in 2002, he held senior executive positions with Old Mutual Financial Services in the U.S., UBS Warburg / SBC Warburg, London and Switzerland, Astra Holding plc. Bankers Trust Company and the Midland Bank Group, London. Richard is a former director of Citigroup Global Markets Limited where he served as chair of its audit, remuneration and nomination committees.

    Qualifications
    Qualified Chartered Accountant (South Africa)
    Bachelor of Commerce degree and a Postgraduate Degree in Finance from the University of Natal, South Africa.

  • Francesca McDonagh – Group Chief Executive Officer and Executive Director of the Board and the Court

    Role

    Group CEO and Executive Director (October 2017).

    Particular Skills

    A skilled global banker, renowned for strategic thinking and a proven track record in successfully executing strategy. A history of delivering strong financial performance coupled with leadership of transformation to drive future results. Experience in a range of senior banking roles, and in a range of countries and operating structures. She brings to the Board a leadership style characterised by strong commercial results orientation, a clear strategic vision and significant customer focus.

    External Appointments
    Director of IBEC Company Limited by Guarantee.
    Member of the Prudential Regulation Authority (PRA) Practitioner Panel.

    Experience

    Francesca joined the Group from HSBC Group, where she held a number of senior management roles over a twenty year period including Group General Manager and Regional Head of Retail Banking and Wealth Management, UK and Europe, Regional Head of Retail Banking and Wealth Management, Middle East and North Africa, and Head of Personal Financial Services, Hong Kong. She has previously served on the board of the British Bankers Association, where she was Deputy Chair, and on the board of the National Centre for Universities and Business in the UK.

    Qualifications
    Bachelor of Arts Degree in Politics, Philosophy and Economics from Oxford University.
    Awarded an Order of the British Empire in 2017 for services to banking.
    Fellow of the Institute of Banking (Ireland).

  • Fiona Muldoon – Non-Executive Director of the Board and the Court

    Role

    Non-Executive Director (June 2015). Member, Risk Committee (November 2016 to December 2020). Member, Nomination, Governance and Responsible Business Committee (January 2019). Audit Committee (May 2020) and Remuneration Committee (October 2020).

    Particular Skills

    Significant experience in governance, regulatory compliance and financial oversight and is an experienced financial services professional. Significant previous experience within a financial institution with an international focus.

    Experience

    From 2015 to 2020, Fiona was group chief executive of FBD Holdings plc and FBD Insurance plc, one of Ireland’s largest general insurers. She served from 2011 to 2014 with the Central Bank of Ireland (CBI) including as Director of Credit Institutions and Insurance Supervision. Fiona spent 17 years of her career with XL Group in Dublin, London and Bermuda, where she worked in various management positions, including general insurance responsibilities, corporate treasury and strategic activities including capital management, rating agency engagement and corporate development.

    Qualifications
    Bachelor of Arts Degree from University College Dublin.
    Fellow of the Chartered Accountants of Ireland.

  • Steve Pateman – Non-Executive Director of the Board and the Court

    Role

    Non-Executive Director (September 2018). Chair, Remuneration Committee (January 2020, Member September 2018). Member, Audit and Risk Committees (September 2018).

    Particular Skills

    Brings to the Board the strategic insights, of a CEO of a UK Bank and a strong lending and credit background with deep commercial experience including the operational challenges facing lending institutions.

    External Appointments

    Consultant to the Arora Group.

    Experience

    Steve acts as an Advisor to the Arora Group, where he was the CEO from April 2020 to August 2020. Prior to this, Steve held roles as the CEO of Hodge Group from January 2019 to March 2020 and Shawbrook Bank Limited from October 2015 to December 2018. He joined Shawbrook from Santander UK, where he was Executive Director and Head of UK Banking and was responsible for the bank’s corporate, commercial, business and retail banking operations as well as wealth management. Steve also held a number of senior positions at Santander UK, Royal Bank of Scotland and Natwest. He was appointed vice president of the Chartered Bankers Institute in June 2017 and was a director of The Mortgage Lender Limited from May 2018 to January 2019.

    Qualifications

    Steve became a Senior Vice President of the Chartered Banker Institute in June 2020. He was awarded an Honorary Doctorate from the University of Kent for services to banking.

  • Eileen Fitzpatrick – Non-executive Director of the Board and the Court

    Role

    Non-Executive Director (May 2019), Member, Audit Committee (May 2019), Remuneration Committee (May 2019), Nomination, Governance & Responsible Business Committee (January 2020). Workforce Engagement Director (January 2020).

    Particular Skills

    Eileen has extensive capital markets and public sector experience, and has held a number of senior roles in both the asset management and stockbroking industries.

    External Appointments
    Chairman of the Outside Appointments Board, Department of Public Expenditure and Reform.
    Non-Executive Director and organisational effectiveness director for a number of KKR investment management firms in Ireland.
    Non-Executive Director of Urbeo Residential Limited and Respond Housing Association.

    Experience

    Eileen joined the Nation Treasury Management Agency (NTMA) in 2006 as a director, where she oversaw the Alternative Assets Investment Programme, for the National Pensions Reserve Fund. Eileen was subsequently appointed as head of NewERA at the NTMA, a position she held from November 2011 to January 2019. Prior to her appointment at the NTMA Eileen was Chief Executive Officer at AIB Investment Managers from 2000 to 2006. From 1987 to 2000 Eileen held a number of senior investment and stockbroking positions, including with AIB Investment Managers, Goodbody Stockbrokers, National City Brokers and Montgomery Govett. Eileen has served in a number of non-executive positions including as chairman of the Irish Association of Investment Managers, as a board member of the Chartered Accountants Regulatory Board, as a member of the Governments Top Level Appointments Committee, and as a member of the Governing Body of University College Dublin.

    Qualifications

    PhD in Science from University College Dublin.

  • Michele Greene – Non-Executive Director of the Board and the Court

    Role

    Non-Executive Director (December 2019). Member, Risk Committee and Group Transformation Oversight Committee (December 2019).

    Particular Skills

    Extensive experience of financial services and retail banking, particularly in the areas of payments, transformational and digital innovation.

    External Appointments

    Director of Mololo Limited, an advisory firm specialising in the use of advanced technologies for performance management.

    Experience

    Michele held the role of managing director of Virgin Money’s Digital Bank until July 2018, prior to which she was director of strategic development, responsible for the bank’s future development. Michele joined Virgin Money initially as director of banking, with responsibility for building the bank’s new credit card business. Before joining Virgin Money, she was CFO of MBNA Europe where she held executive positions on the board of MBNA Europe Ltd. and Premium Credit Finance Limited. Michele’s earlier career was spent at Goldman Sachs, Credit Lyonnais and KPMG.

    Qualifications
    Master’s Degree from Trinity College Dublin
    Fellow of Chartered Accountants of Ireland.

  • Myles O’Grady – Group Chief Financial Officer and Executive Director of the Board and the Court

    Role

    Group Chief Financial Officer, Executive Director (January 2020); Director, New Ireland Assurance Company (February 2021).

    Particular Skills

    Significant expertise working with international and domestic regulators, government and state authorities, investors, market analysis and international investment banks. Experienced across strategy development, business restructuring and recovery, Finance function transformation, investor relations and Initial Public Offerings (IPOs).

    Experience

    Myles has 30 years’ experience as a finance professional with over 25 years in financial services. Prior to joining the Group he was CFO at D|Res Properties, an Irish homebuilding and property development company. Previously, he was group director of finance and investor relations at AIB, an Irish financial services group operating predominantly in Ireland and the UK. Myles’ earlier career was spent at Citibank and Dresdner Kleinwort Benson.

    Qualifications

    Fellow of the Chartered Association of Certified Accountants, an INEAD certified board director and member of the Institute of Directors Ireland.

  • Giles Andrews – Non-executive Director of the Board and the Court

    Role

    Non-Executive Director (November 2020). Member, Risk Committee, Remuneration Committee and Group Transformation Oversight Committee (November 2020).

    Particular Skills

    Extensive experience in financial technology, investment and lending as well as strong management experience.

    External Appointments

    Non-executive Director of Zopa Group Limited. Chairman of Bethnal Green Ventures. Non-executive Chairman of Market Finance Limited. Non-executive Chairman of Carwow Limited. Advisory role to Northzone Ventures.

    Experience

    In 2004, Giles co-founded Zopa, initially the first ever online peer-to-peer lending marketplace. In 2020, Zopa also launched as a Digital Bank. He was CEO of Zopa from 2007 to 2015, Chairman from 2015 to 2019 and remains a member of Zopa Group Board. Giles is Chairman of Bethnal Green Ventures, a leading early-stage venture capital firm which focuses on using technology to tackle large-scale social and environmental problems, and is on the boards of Carwow Limited, a platform for buying new cars from franchised dealers, and Market Finance Limited, a FinTech platform that provides working capital finance to small businesses in the UK.

    Qualifications
    Master’s Degree in Experimental Psychology from Christ Church at Oxford University.
    MBA from INSEAD.
    Awarded an OBE in 2015 for services to financial services.
    Named FinTech leader of the year in 2016 at the FinTech Innovation Awards.