We present below a comprehensive picture of what happened across the Group in 2016, grouped under our five pillars of responsible business - Customers, Community, Colleagues, Environment and Governance.
Making a Difference
10 Moments that Made a Difference
We asked our colleagues to select the moments during 2016 that they believed best expressed our commitment to Responsible Business. Here are the ten 10 they chose.
Colleagues participating in Trail Trekker in the Dublin Mountains
Welcome & Why We Report
Welcome from Richie Boucher, Group CEO and Audrey Nolan, Head of Corporate Social Responsibility & Reporting
Enterprise Town was created by Bank of Ireland to help people grow their local economies, and at the same time foster a renewed sense of purpose and identity for the whole community. The initiative has grown from the first pilot town in Kells in 2013, to a nationwide programme of almost 100 towns in 2016, representing an investment of over €1m by the Bank during the year.
Riva O'Malley from Black Castle at Taste of Dublin, June 2016
Marcus Grey, Tickety-Moo Ice Cream
We’re always innovating to make banking easier for customers, while providing practical assistance so that they can make the most of digital options. We’re providing expert support and funding to help entrepreneurs to start, small businesses to grow, and established business enterprises to export and expand. We’re helping communities to come together and support their own local businesses, clubs and organisations.
Sandra Brooks, Group Manufacturing, with Hannah Curry Driver from Scoil Mhuire, Shankill
We have been part of local communities in Ireland for over 200 years, and today, we’re continuing to play a positive role in supporting and developing communities which we serve. We’re channelling our support through volunteering and donations to our flagship charity partners, passing on our financial expertise to schools and community groups and supporting social entrepreneurs and social inclusion.
We’re providing our colleagues with opportunities for training, education and professional development, while enabling them to look after their physical and mental wellbeing. We continue to foster inclusion and diversity in the workplace, reflecting the communities and customers we serve. We’re helping to put our colleagues in control of their careers.
Fianait Maye, Caragh Brady and Kate Smyth from Colaiste Ris who reached the Bank of Ireland Junk Kouture final
We’re working responsibly across all our activities from the products and services we provide to the buildings that we work in and the way we work with suppliers. We’re using raw materials wisely, doing all we can to protect natural habitats, and avoiding harm to the environment.
We hold ourselves to the highest standards, in line with the expectations of our stakeholders, including customers, regulators, shareholders, government, colleagues, and employee groups. Good and responsible governance helps us maintain our high standards.
Bank of Ireland Group is one of the largest financial services groups in Ireland. The Group
provides a broad range of banking and other financial services. These services include:
current account and deposit services, overdrafts, term loans, mortgages, business and corporate
lending, international asset financing, leasing, instalment credit, invoice discounting,
foreign exchange facilities, interest and exchange rate hedging instruments, life assurance,
pension and protection products. All of these services are provided by the Group in Ireland,
with selected services being offered in the UK and internationally.
The Group has the largest network of retail branches and ATM outlets in Ireland, as well as
partnerships in the UK with the Post Office and the AA, engaged in the provision of consumer
financial services. Corporate Banking and Global Markets conduct the Group’s international
business, with offices in Dublin, London and the US, as well as branches in Paris and Frankfurt.
The Bank of Ireland Group is incorporated in Dublin, Ireland. Our Group Head Office is located
at 40 Mespil Road, Dublin 4, Ireland.