Ways to Contact Us

Our opening hours have changed as a result of the precautions we have taken to curtail COVID-19.

COVID-19 updates are available for our Republic of Ireland Customers and Northern Ireland & Great Britain Customers.


Twitter@talktoBOI

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Facebook Messenger

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'Ask a Question' 365 online

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Boards Chat Forum

Got a question? Talk to us on boards.ie.

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Supporting you online

  • Our new webchat service is now available to answer queries related to your account. (ROI only) available 10am to 4pm Monday to Friday (excludes bank holidays)
  • Our Social Media Team will be available to answer your questions 8am – 8pm, 7 days a week.

  • Online & Phone Banking

    Republic of Ireland Customers:

    9am to 5pm Monday to Friday (including Bank holidays)
    Closed Saturday and Sunday

    We need your consent to load web chat functionality

    Please review your consent preferences if you would like to use this web chat functionality.

    Northern Ireland and Great Britain customers:

    9am to 5pm Monday to Friday (including Bank holidays)
    9am to 2pm Saturday, Closed Sunday

  • Credit Card Services

    Republic of Ireland Customers:

    9am to 5pm Monday to Friday
    Closed Saturday, Sunday and Bank holidays

    Northern Ireland and Great Britain customers:

    9am to 5pm Monday to Friday
    Closed Saturday, Sunday and Bank holidays

  • Online Security

    Suspicious Emails

    We will never email you requesting your online login details - please report any suspicious emails to 365security@boi.com or contact us on one of the Freephone emergency numbers listed below.

  • Freephone Emergency Numbers

    Republic of Ireland Customers:

    Available 24 hours, 7 days a week

    Northern Ireland and Great Britain customers:

    365 & Credit Card customers

    BOL & Global Market customers

    Available 24 hours, 7 days a week

    Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

    *A security device is any smartphone or tablet you have installed the NEW Bank of Ireland app on and completed registration of that device.

  • Mobile Mortgage Managers

    For new Mortgage Business:

    • If you would like to speak to one of our Mobile Mortgage Managers, click here
    • If you would prefer to go to your local Bank of Ireland branch, arrange an appointment online click here

    For existing Mortgage Customers:

    • If you have a query on your existing mortgage account, please call 01-6113333 (lines open 9am to 5pm Monday to Friday)

    For more information on our Mobile Mortgage Managers click here

  • Personal customer supports – impacted by COVID-19

    Supports available

    • Mortgage payment breaks and flexible arrangements - go to boi.com/paymentbreak or call 01 611 3333 (lines open 9am to 5pm Monday to Friday)
    • Personal loan payment breaks or flexible arrangements - call 0818 210 625 or 01 488 2019 (lines open 9am to 5pm Monday to Friday)
    • Bank of Ireland Finance payment breaks email: Bif.credit@boi.com, or call 0818 812 080 (option 3) - lines open 9am - 5pm Monday to Friday

    Northern Ireland & Great Britain Personal Customers - Updates and Supports

  • Business customers supports – impacted by COVID-19

    Call the Business Advisor Services team on 0818 200 348 (lines open 9am to 5pm Monday to Friday) or Contact your Business Relationship Manager directly

    Supports available

    • emergency working capital
    • payment flexibility on loan facilities
    • provision of trade finance and foreign currency products
    • prioritisation of loan decisions
    • Bank of Ireland Finance payment breaks email: Bif.credit@boi.com, or call 0818 812 080 (option 3) - lines open 9am - 5pm Monday to Friday

    Learn more about our Covid-19 Business supports here

    Northern Ireland & Great Britain Business Customers - Updates and Supports

Contact us online

Need to ask a general question? Use our form or email us at contactus@boi.com. We usually respond within 3 working days. This email cannot be used for complaints, click here.

Online contact form
Online contact form

Emergency?


We're always here to help. See our Freephone emergency numbers for details.

Emergency Contact Numbers

Have a complaint?


We’re committed to providing excellent customer service

Customer Complaints Process