Ways to Contact Us

Our opening hours have changed as a result of the precautions we have taken to curtail COVID-19.

COVID-19 updates are available for our Republic of Ireland Customers and Northern Ireland & Great Britain Customers.

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  • Online & Phone Banking
    Contact Details Availability (COVID-19)
      Mon-Fri Saturday Sunday/Bank Hols
    Republic of Ireland Customers
    Tel: 0818 365 365 or 01 404 4000

    Other location: +353 1 404 4000
    9am-5pm Closed Sunday: Closed

    Bank holidays: 9am-5pm
    Northern Ireland and
    Great Britain customers

    Tel: 03457 365 555

    Other location: +44 3457 365 555
    9am-5pm 9am-2pm Sunday: Closed

    Bank holidays: 9am-5pm
  • Credit Card Services
    Contact Details Availability (COVID-19)
      Mon-Fri Saturday Sunday/Bank Hols
    RoI
    Tel: 1890 251 251
    9am-5pm Closed Closed
    GB & NI
    Tel: 0345 309 8099
    9am-5pm Closed Closed
    Outside these locations
    Tel: +353 56775 7747
    9am-5pm Closed Closed
  • Online Security
    Contact Details
    Suspicious Emails We will never email you requesting your online login details - please report any suspicious emails to 365security@boi.com or contact us on one of the freephone emergency numbers listed below.
  • Freephone Emergency Numbers
    Contact Details Availability
      Mon-Fri Saturday Sunday/Bank Hols
    Republic of Ireland
    Freephone: 1800 946 764
    24hrs 24hrs 24hrs
    Great Britain & Northern Ireland
    Freephone: 0800 121 7790 (365 & Credit Card customers)
    Freephone: 08000 321 288 (BOL & Global Market customers)
    24hrs 24hrs 24hrs
    Outside these locations
    Not Freephone: +353 56775 7007
    24hrs 24hrs 24hrs

    Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

    *A security device is any smartphone or tablet you have installed the NEW Bank of Ireland App on and completed registration of that device.

  • Mobile Mortgage Managers
    For new Mortgage Business:
    • If you would like to speak to one of our Mobile Mortgage Managers, click here
    • If you would prefer to go to your local Bank of Ireland branch, arrange an appointment online click here
    For existing Mortgage Customers:
    • If you have a query on your existing mortgage account, please call 01-6113333 (lines open 9am to 5pm Monday to Friday)
    For more information on our Mobile Mortgage Managers click here
  • Personal customer supports – impacted by COVID-19

    Supports available

    • Mortgage payment breaks and flexible arrangements - go to boi.com/paymentbreak or call 01 611 3333 (lines open 9am to 5pm Monday to Friday)
    • Personal loan payment breaks or flexible arrangements - call 1850 222 200 or 01 488 2019 (lines open 9am to 5pm Monday to Friday)
    • Bank of Ireland Finance payment breaks email: Bif.credit@boi.com, or call 1850 812 080 (option 3) - lines open 9am - 5pm Monday to Friday

    Northern Ireland & Great Britain Personal Customers - Updates and Supports

  • Business customers supports – impacted by COVID-19

    Call the Business Advisor Services team on 0818 200 348 (lines open 9am to 5pm Monday to Friday) or Contact your Business Relationship Manager directly

    Supports available

    • emergency working capital
    • payment flexibility on loan facilities
    • provision of trade finance and foreign currency products
    • prioritisation of loan decisions
    • Bank of Ireland Finance payment breaks email: Bif.credit@boi.com, or call 1850 812 080 (option 3) - lines open 9am - 5pm Monday to Friday

    Learn more about our Covid-19 Business supports here

    Northern Ireland & Great Britain Business Customers - Updates and Supports

   
Contact us online

Need to ask a question? Send us an email at contactus@boi.com or submit a message to us online. We usually respond within 3 working days.

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