Ways to Contact Us

Our opening hours have changed as a result of the precautions we have taken to curtail COVID-19.

COVID-19 updates are available for our Republic of Ireland Customers and Northern Ireland & Great Britain Customers.


Twitter@talktoBOI

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Facebook Messenger

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'Ask a Question' 365 online

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Boards Chat Forum

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Supporting you online

  • Our new webchat service is now available to answer queries related to your account. (ROI only) available 10am to 4pm Monday to Friday (excludes bank holidays)
  • Our Social Media Team will be available to answer your questions 8am – 8pm, 7 days a week.

  • Online & Phone Banking

    Republic of Ireland Customers:

    9am to 5pm Monday to Friday (including Bank holidays)
    Closed Saturday and Sunday

    Live Chat

    You must accept cookies to start live chat -

    Webchat (RoI only) is available:

    • 10am to 4pm Monday to Friday (excludes Bank holidays)
    • Closed Saturday and Sunday

    Northern Ireland and Great Britain customers:

    9am to 5pm Monday to Friday (including Bank holidays)
    9am to 2pm Saturday, Closed Sunday

  • Credit Card Services

    Republic of Ireland Customers:

    9am to 5pm Monday to Friday
    Closed Saturday, Sunday and Bank holidays

    Northern Ireland and Great Britain customers:

    9am to 5pm Monday to Friday
    Closed Saturday, Sunday and Bank holidays

  • Online Security

    Suspicious Emails

    We will never email you requesting your online login details - please report any suspicious emails to 365security@boi.com or contact us on one of the Freephone emergency numbers listed below.

  • Freephone Emergency Numbers

    Republic of Ireland Customers:

    Available 24 hours, 7 days a week

    Northern Ireland and Great Britain customers:

    365 & Credit Card customers

    BOL & Global Market customers

    Available 24 hours, 7 days a week

    Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

    *A security device is any smartphone or tablet you have installed the NEW Bank of Ireland app on and completed registration of that device.

  • Mobile Mortgage Managers

    For new Mortgage Business:

    • If you would like to speak to one of our Mobile Mortgage Managers, click here
    • If you would prefer to go to your local Bank of Ireland branch, arrange an appointment online click here

    For existing Mortgage Customers:

    • If you have a query on your existing mortgage account, please call 01-6113333 (lines open 9am to 5pm Monday to Friday)

    For more information on our Mobile Mortgage Managers click here

  • Personal customer supports – impacted by COVID-19

    Supports available

    • Mortgage payment breaks and flexible arrangements - go to boi.com/paymentbreak or call 01 611 3333 (lines open 9am to 5pm Monday to Friday)
    • Personal loan payment breaks or flexible arrangements - call 1850 222 200 or 01 488 2019 (lines open 9am to 5pm Monday to Friday)
    • Bank of Ireland Finance payment breaks email: Bif.credit@boi.com, or call 1850 812 080 (option 3) - lines open 9am - 5pm Monday to Friday

    Northern Ireland & Great Britain Personal Customers - Updates and Supports

  • Business customers supports – impacted by COVID-19

    Call the Business Advisor Services team on 0818 200 348 (lines open 9am to 5pm Monday to Friday) or Contact your Business Relationship Manager directly

    Supports available

    • emergency working capital
    • payment flexibility on loan facilities
    • provision of trade finance and foreign currency products
    • prioritisation of loan decisions
    • Bank of Ireland Finance payment breaks email: Bif.credit@boi.com, or call 1850 812 080 (option 3) - lines open 9am - 5pm Monday to Friday

    Learn more about our Covid-19 Business supports here

    Northern Ireland & Great Britain Business Customers - Updates and Supports

Contact us online

Need to ask a question? Send us an email at contactus@boi.com or submit a message to us online. We usually respond within 3 working days.

Online contact form
Online contact form

Emergency?


We're always here to help. See our Freephone emergency numbers for details.

Emergency Contact Numbers

Have a complaint?


We’re committed to providing excellent customer service

Customer Complaints Process