What is ‘Ask a Question’ on 365 online?

If you still need help resolving your query, we are happy to help. To ‘Ask a Question’ please log into 365 Online on a browser and follow these simple steps:
  1. Click just below the quick transfer box on your home screen;
  2. Choose Ask a Question from the Drop down menu and click Go;
  3. Choose the account / policy you have a query on and type in the subject;
  4. Type your query into the Message box. What you type here is up to you!
  5. Click on Send to submit.
Note - We will endeavour to answer your queries within 2 working days. You will see our reply in your ‘Inbox’ in the ‘Service Desk’. You can review your past 12 months of queries in your ‘Sent Items’.
Last updated: May 09, 2019

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