Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Security Device Lost or stolen?

If your security device is lost or stolen you should contact us on the numbers below. Your security device is any smartphone or tablet you have installed the NEW Bank of Ireland App on and completed registration of that device.

Fraud, suspicious activity or unauthorised transactions?

Want to report online fraud, suspicious activity or unauthorised transactions on your account? Did you share your banking details after getting an email, text or call that now seems suspicious? Please tell us about any transactions you did not authorise as soon as possible using our numbers below.

*Note: If you wish to report an incorrectly executed transaction you can use the Freephone numbers below Mon-Fri, 9am-5pm. Alternatively you can call the following helpdesks during their opening hours Mon-Fri; 365 (9am-5pm), Business On-Line (9am-5pm) & Global Markets (9am-5pm).

Login credentials?

Have you shared your login credentials (User ID, password, date of birth, contact number etc) after getting a suspicious email, text or call? Let us know right away using the number below.

Numbers to call

Republic of Ireland

Freephone: 1800 946 764

Available 24 hours 7 days a week

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (for 365 online & Credit Card customers)

Available 24 hours 7 days a week

Great Britain & Northern Ireland

Freephone: 08000 321 288 (for BOL & Global Market customers)

Available 24 hours 7 days a week

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone: +353 1 679 8993

Available 24 hours 7 days a week