How do I cancel a SEPA Direct Debit?

You can cancel a SEPA direct debit using 365 online, the Bank of Ireland mobile app, or completing a Cancellation form and returning by post.

  • 365 online

    You can cancel using 365 online by taking the following steps:

    1. Find the direct debit on the transactions of your account
    2. Click the + symbol next to the direct debit, to view the details
    3. Click CANCEL button
    4. Confirm details and enter Customer Contact Details
    5. Choose Notification Method (if any), then enter your Mobile Number or Email address
    6. Click Cancel Mandate
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  • Mobile App

    You can cancel a SEPA Direct Debit using the mobile app. Log into the mobile app then:

    1. Select Services from the bottom menu
    2. Tap Cancel Direct Debit
    3. Follow instructions on your screen
  • By Post

    You can cancel a SEPA Direct Debit using the online Cancel Direct Debit Mandate form.Post the completed and signed form to:

    BOI SEPA DEBTOR SERVICES,

    P.O. BOX 365,

    DUBLIN 18,

    IRELAND

Last updated: July 30, 2019

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