How do I cancel a SEPA Direct Debit?

Republic of Ireland customers can cancel a SEPA direct debit by completing and submitting a 'Cancel Direct Debit Mandate' form on the Bank of Ireland App, 365 online or the Mobile Banking app.

They can also pick up a form from their local branch or download it and return it by post. Send completed and signed forms to:

BOI SEPA DEBTOR SERVICES,
P.O. BOX 365,
DUBLIN 18,
IRELAND

Log into 365 online then:

  1. Find the direct debit on the transactions of your account.
  2. Tap the + symbol beside the direct debit, to view the details.
  3. Tap 'Cancel' to open a prefilled 'Cancel Direct Debit Mandate' form.
  4. Confirm the details and enter your contact details.
  5. Choose a notification method (if any), and enter your mobile phone number or email.
  6. Tap 'Cancel mandate'.

If the SEPA direct debit is not listed on your transactions, you can find the 'Cancel Direct Debit Mandate' form in 'Manage Accounts', under 'Direct Debit Services'.

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  1. Log in to your account on the Mobile Banking app.
  2. Tap 'Services' on the bottom menu.
  3. Select 'Cancel Direct Debit'.
  4. Follow the on-screen instructions.

Not registered for online Banking?

Register Now
  1. Log in to your account on the Bank of Ireland App.
  2. Find the direct debit on the transactions screen of your account.
  3. Tap 'View details' next to the direct debit.
  4. Tap 'Cancel' to open a prefilled 'Cancel Direct Debit Mandate' form.
  5. Confirm the details and enter your contact details.
  6. Choose a notification method (if any), and enter your mobile phone number or email.
  7. Tap 'Continue', review and confirm request.

If the SEPA direct debit is not listed on your transactions, you can find the 'Cancel Direct Debit Mandate' form in 'Manage Accounts', under 'Direct Debit Services'.

Not registered for online Banking?

Register Now
Last updated: May 15, 2020

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