Unrecognised Transactions

If you do not recognise a transaction on your current account, debit card or credit card you should always investigate it. For example, you may not recognise a transaction name or the time of a purchase may not match what you remember.

  • How do I identify a transaction name I do not recognise?

    If you don't recognise the name of a transaction it may be because the retailer uses a different trading name to the one above the shop door or web address. Here are some common trading names and their more recognisable retailer names:

    entity id trading name description
    1 AA Ireland Car, home or travel insurance. Could also be car breakdown cover.
    2 Adobe Creative Can relate to any Adobe products, for example photography or video editing.
    3 AG Product support Insurance related to a recent computer, laptop or TV purchase.
    4 AIRWALLET APS GALWAY IE Public Washing Machines or Dryers. Could be in shopping centres or service stations.
    5 Amazon Music Subscription to Amazon prime, video or music.
    6 Amazon prime Subscription to Amazon prime, video or music.
    7 Amazon Video Subscription to Amazon prime, video or music.
    8 Amnesty Ireland Charity donation or could be a purchase in a charity shop.
    9 Apple Can relate to music, apps, extra storage, games or books. Remember to check all the devices in your household registered with Apple.
    10 Applus LTD Usually for NCT or DOE
    11 Audible Subscription to online audiobook and podcast service.
    12 Avant Money Irish branch of Bankinter, a European bank.
    13 Avast Can relate to antivirus protection, password protection, data shredder, webcam shield, sandbox and more.
    14 AVG Antivirus protection  for computers, mobile devices and more.
    15 Avira Antivirus and security software for your computers and mobile devices.
    16 AWP P&C S.A DUTCH BRAN Insurance (Online tickets for concerts etc.)
    17 Bankinter Avant Money is the Irish branch of Bankinter, a European bank.
    18 BICESTER collection Can relate to payments for services at Kildare Village Shopping Outlet
    19 BIIS Bank of Ireland Insurance Services
    20 BUYMIE Groceries delivery
    21 Call Centre at BVCB Belfast Belfast Visitor & Convention Bureau /Translink call centre
    22 Car Rental (various) If you have recently rented a car from Hertz, Avis, Budget or any other car rental company, please contact the company directly to find out about this transaction.
    23 Cash Complete Online rewards programme where you can earn cashback and money-off vouchers from well-known online retailers. It includes airline and train tickets.
    24 CC Bill.com Discreet billing for example dating sites
    25 Certacodas Oil heating
    26 Check my file Credit reference agency. When you sign up, it is free for the first 30 days. After that there is a fee each month.
    27 Chi Children’s Health Ireland, the governing organisation for children’s hospitals nationally.
    28 Clydaville Investments The Kilkenny Shop
    29 COMMS XL Easons
    30 Completesave.ie Online rewards programme where you can earn cashback and money-off vouchers from well-known online retailers. It includes airline and train tickets.
    31 Corajjo Mr. Price
    32 Cover plan insurance Insurance related to a recent computer, laptop or TV purchase. Can be related to Currys.
    33 data jam.pro Subscription for private instagram browsing. Usually customers sign up for a free trial with a recurring month fee.
    34 DATA TRANS Booking .com
    35 DEBITASK COLLECTION HSE Hospital bill payment
    36 DIGITAL RIVER Antivirus software for Norton, McAfee, AVG and more.
    37 DIRECT FERRIES Stenaline
    38 DIRECTF Relates to books on Stena Line ferry
    39 Disney Plus Streaming service which is signed up to as a free trial and renews monthly or annually.
    40 eDreamsPrime Premium subscription service for online travel agency eDreams.
    41 Eirion Eir
    42 Empathy Marketing Pigsback.com
    43 Euro Parking Collection Relates to M50 toll charge
    44 FFNHELP.COM Dating website transaction
    45 Giff gaff Mobile network provider in the UK
    46 Gomo Mobile network provider GOMO
    47 Google Can relate to music, apps, extra storage, games or books. Remember to check all the devices in your household registered with Google.
    48 guardian new Subscription for The Guardian newspaper.
    49 GW2 Account verification for Etsy
    50 GW2 account verification Card verification for Etsy
    51 HB EIRE WEB Holland & Barrett
    52 Health Services Credit Dublin Credit Union
    53 HELMBOT Spa / Appointments
    54 IL Finance Dublin Irish Ferries
    55 ISS Swords Lifestyle Sports
    56 Itunes Can relate to music, apps, extra storage, games or books.
    57 JC DECAUX SA Relates to renting a Dublin Bike.
    58 Kaspersky Virus protection against ransomware, malware, spyware and more.
    59 LC International. Ladbrokes bookmakers, relates to online gambling, betting and casino.
    60 LH TRADING LTD Lovehoney adult shop.
    61 Lotto go Online gambling with worldwide lottos.
    62 McAfee Antivirus protection  covering your computers, mobile devices and more.
    63 Microsoft Can relate to Word and Outlook, Games, Games Pass, Movie Rental and TV Boxset and more.
    64 MOBI 2 GO Payment provider for takeaways.
    65 MOBIELWERKT B.V. Gomibo mobile phone, tablet or gadget.
    66 NECLSCH A cross border transaction you made with your debit card online either as a once-off payment or as part of a subscription you signed up for - like Amazon Prime for example - where the service is outside the republic of Ireland. The transaction name you see on your online banking is broken down into the date, currency, amount and exchange rate.
    67 NEPOSCH A cross border transaction you made with your debit card at a card terminal outside the republic of Ireland. You may inserted the card and used your PIN, or made a contactless,or Apple or Google Pay payment. The transaction name you see on your online banking is broken down into the date, currency, amount and exchange rate.
    68 Norton Antivirus and security software for computer and mobile devices.
    69 NYA*Corevend Limited Relates to a purchase at a vending machine.
    70 NYA*Gough Brothers Relates to a payment at the air-pump, vacuum and water machines at Circle K service stations.
    71 OF OnlyFans
    72 Ogalas Unlimited Home Store + More
    73 Panda security Antivirus and security software for computers and mobile devices.
    74 PHOREST Spa, beauty and hair appointments.
    75 PHOTO ME IRELAND Public washing machines or dryers. Could be in shopping centres or service stations.
    76 PRISM LTD System used for Hotel Cancellation Fees 
    77 Puntofaslma Mango clothing
    78 Retail in Motion In-flight or duty free purchase done on an airline. This can show a number of days after the inflight purchase was made.
    79 ROI ECOMm Online purchase from Boots Pharmacy.
    80 SHOP PAY Payment provider for online shopping.
    81 SKP*SKP*SKP PlayOJO online casino.
    82 Sport Ticketing NJUKO Charity run / triathlon / Mud Run etc.
    83 STARS Pokerstars
    84 Store Financial Service Dundrum shopping centre gift vouchers
    85 Sumbill Can be the purchase of a GAA Match on to watch on TV.
    86 Sumup Mobile card reader.
    87 SUPERPEDESTRIAN Escooter Rental in Europe
    88 Team fee pay Common type of payment platform for local clubs, memberships, gyms and health clubs.
    89 THE BVSC Kildare Village Shopping Outlets
    90 TotalAV Antivirus and security software for computers and mobile devices.
    91 UNIVERSE.COM/CHARGE Football match tickets.
    92 Venntro Media Dating sites.
    93 VF NORTHERN EUROPE SER The North Face, Vans, Timberland, Kipling clothing.
    94 W L Y Complete Online rewards programme where you can earn cashback and money-off vouchers from well-known online retailers. It includes airline and train tickets.
    95 WEB transactionCT Payment provider for TV services.
    96 Worldlotteryclub.com Online gambling subscription with worldwide lottos.
    97 XSOLLA ROBLOX / gaming
    98 Young Adult Card Leap card purchase or top-up

     

     

  • What does 'SEPA DD' mean?

    When you check your account, you might see something called ‘SEPA DD’ - that stands for ‘SEPA Direct Debit’. This shows up on the first day a direct debit payment begins. Once the payment is completed and processed, ‘SEPA DD’ will change to the name of the company or organisation you paid.

    ​Discover how to view previous direct debits.

     

  • What are cross-border transactions?

    Have you spotted a transaction like this on your account? Example: P2801GB 6.14@1.1406

    This is usually a payment you made using your debit card outside of Ireland. You might have used your card and entered your PIN, tapped it, or used Apple or Google Pay. It could also be an online purchase, like buying something from a subscription service like Amazon Prime, which operates outside of the Republic of Ireland.

    The transaction name on your account is just that transaction broken down into the date, currency, amount and exchange rate to help you understand it better.

     

  • Why does the time of the transaction not match up to when I made the purchase?

    Sometimes, companies do not process payments right away. This means, the time and date you see on your account might be a bit different from when you actually made your purchase. This often happens with weekend or evening purchases, as the transaction gets processed on the next business day.

     

  • What should I do if I don’t recognise a transaction?

    If you’re finding it difficult to recognise a transaction on your account, ask yourself the following:

    • Did I place an order over the phone or online recently?
    • Did I share my card details at any stage over the phone or online?
    • Did I tap in or share the full card number/expiry date/CVV code?
    • Have I signed up for a new product or service lately?
    • Has anyone else - partner, family member, friend - used my card?

     

  • Who should I contact if I’m worried about a transaction?

    Emergency Contact Numbers

    Available 24 hours 7 days a week

    Republic of Ireland

    Freephone: ​1800 946 764 (personal and business)

    Great Britain & Northern Ireland

    Freephone: ​0800 121 7790 (personal and business)

    Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

    Not Freephone ​+ 353 1 679 8993

    Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)

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