How do I cancel a subscription on my Card?

To cancel any future payments for a subscription on your Debit Card or Credit Card you should contact the service /subscription provider then contact us to cancel.

  1. Contacting the service provider
  2. The first step is to contact the company/subscription service directly to follow their cancellation process.

    Ask when the final payment was/will be taken

    Retain any emails or SMS messages confirming the cancellation.

  3. Cancel the subscription with Bank of Ireland
  4. You can request that a subscription be cancelled using 365 online using the online Service Desk Ask a Question feature or by calling our customer services line:

    • 365 online
      1. Select your Credit Card or current account from account drop down options
      2. In subject line enter "Cancel Subscription"
      3. Your message should include:
        • Name of retailer as it appears on your bill and company name
        • Date and amount of last payment
        • Date of when you sent cancellation request or received confirmation of cancellation to retailer/service provider
    • Credit Cards - Call Credit Card services
      1. Call Credit Card services on 1890 251 251
      2. Let the Credit Card advisor know:
        • The name of retailer as it appears on your credit card bill and company name
        • When you sent cancellation request or received confirmation of cancellation to retailer/service provider
        • Date and amount of last payment
    • Debit Cards - Call Customer Services
      1. Call Customer Services on 1890 365 365
      2. Let the Services advisor know:
        • The name of retailer as it appears on your credit card bill and company name
        • When you sent cancellation request or received confirmation of cancellation to retailer/service provider
        • Date and amount of last payment
  5. Monitor your account for any further payment
  6. We will ensure that the subscription service is cancelled on your Credit Card however; in a small number of cases the next payment may debit your account. Don’t worry. Once you have completed the cancellation process above you will be able to chargeback any further payments if the retailer is unable to do so.

Last updated: October 25, 2018

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