Physical Security Keys (PSK)

Image of a PSK.

Why do some customers need a Physical Security Key (PSK)?

When you bank online, you must use a security device to help keep your account secure This can be the Bank of Ireland mobile app on your smartphone or tablet, or a PSK. We recommend you use our mobile app. However, if this is not suitable for you we can provide you with a PSK.

What is a PSK?

The PSK generates instant codes to help you keep your account secure, so you can log in and complete other banking tasks.

Any time you log in online, you will need your 365 PIN and a code that appears on your PSK. This helps keep your banking information safe.

  • Using a smartphone, tablet or Physical Security Key (PSK) to help keep your account secure

    Using our app on a smartphone or tablet is the quickest and easiest way to help keep your account secure. However, you can also use a PSK.

    Why use a smartphone or tablet?

    You should use a smartphone or tablet if:

    • You want to keep using the Bank of Ireland mobile app
    • You find it an easy and convenient way to bank
    • You prefer a quicker, more streamlined online banking experience.

    Why use a PSK?

    A PSK is suitable if:

    • Your smartphone or tablet cannot run the required operating system and you cannot upgrade or replace the device
    • You still want to access 365 online through your web browser, even though you will not be able to use the 365 mobile app.

How to order a PSK or replace an existing PSK

  1. You can order a new or replacement PSK by calling us during business hours:
     

    Republic of Ireland:

    We’re open:

    • Monday to Friday 9am to 6pm
    • Saturday 10am – 2pm
    • Bank holidays 9am to 5pm
    • Closed Sunday.
  2. You can order a new or replacement PSK by visiting us in one of our branches.
  3. You can order new PSK online.

    Note: If you are ordering a replacement PSK do not use the online order form. Instead, please call us during business hours.

How to set up your PSK

Before you can use your PSK, follow the steps below to set it up. You’ll need your 365 user ID and 365 PIN for this.

  1. Turn on PSK using the green OK button (under the number 9 key).
    Image of a PSK with the green 'OK' button highlighted.
  2. Enter 1254.
  3. When asked to create a New PIN, type in a unique four-digit PIN that you will remember and press the green OK button. This will be your new PSK PIN.
  4. When asked, enter your new PSK PIN again, and press the green OK button.
  5. Now, go to 365online.com in your web browser and log in. You will need your PSK to hand. You’ll also need to enter the last four digits of the serial number on the back of your PSK.
    Image of a the back of a PSK with the last four digits of the serial number highlighted.
  6. Once you have entered the last four digits of the serial number, select Activate on screen. Next, select Continue to login.

How to use a PSK for online banking

Once you have activated your PSK, you need to have it with you to log in to 365 online, and carry out activities such as:

  • Setting up a new payee
  • Making a payment
  • Changing your contact details

Keep your account safe

We will never call, text or email asking you to share your six-digit passcode, one-time activation codes or your full 365 PIN. We will never ask for your full card details. Do not share them. Remember, we will never ask you to transfer money out of your account to protect yourself from fraud. For more information, visit Security Zone on our website.

FAQs

  • How to log in to 365 online using a PSK

    Whenever you log in to 365online.com, you need to have your PSK ready.

    1. Go to 365online.com in your web browser and enter your user ID and date of birth, then select Continue.
    2. Enter the requested three digits of your 365 PIN, and select Confirm.
    3. Take out your PSK and turn it on using the green OK button (under the number 9 key).
      Image of a PSK with the green 'OK' button highlighted.

    4. Enter the four-digit PSK PIN you chose when you set up your PSK.

      Important: Entering the wrong PIN too many times will block your PSK, and you will need to request a replacement PSK.

      SELECT OPT will appear on your PSK screen.

    5. Press number 1 on your PSK. A six-digit number will appear on the PSK screen.
    6. Go back to your web browser and type in the six-digit number from the PSK, then select Continue. You should now be logged in and have access to your accounts.

  • How to add a payee or pay a bill using a PSK
    1. Log in to 365 online in your web browser. Select Payments and choose what you would like to do.
    2. When you have completed the details to add a payee or pay a bill, you will be asked to select Continue.
    3. Enter the requested 3 of 6 digits from your 365 PIN, then Select Confirm.
    4. Take out your PSK and turn it on using the green OK button (under the number 9 key).
      Image of a PSK with the green 'OK' button highlighted.

    5. Enter the four-digit PSK PIN you chose when you set up your PSK.

      Important: Entering the wrong PIN too many times will block your PSK, and you will need to request a replacement PSK.

    6. Follow the instructions on the 365 online screen.

      When prompted, press the number 2 on the PSK.

      A 4-digit code will appear on the 365 online screen. Type this 4-digit-code into the PSK.

      Once you have typed this into your PSK, the PSK will display a 6-digit number.

    7. Enter this 6-digit number on 365 online and select Continue.

  • How to make a payment using a PSK
    1. Select Payments and choose Send money or pay a bill.
    2. Select the account you are transferring the funds from and choose the payee from the Pay to field.
    3. Enter the amount and select Continue.
    4. Enter the requested 3 of 6 digits from your 365 PIN, then select Confirm.
    5. Take out your PSK and turn it on using the green OK button (under the number 9 key).
      Image of a PSK with the green 'OK' button highlighted.

    6. Enter the four-digit PSK PIN you chose when you set up your PSK.

      Important: Entering the wrong PIN too many times will block your PSK, and you will need to request a replacement PSK.

    7. Press number 3 on the PSK and enter the 6-digit number that appears on 365 online. An 8-digit number will appear on the PSK. Enter this on your computer or laptop.
    8. Select Continue.

If you need to discuss this

You can reach us in the way that works best for you:

Visit your local branch

Send us a message on social media

Call us

Republic of Ireland:

We’re open:

  • Monday to Friday 9am to 6pm
  • Saturday 10am – 2pm
  • Bank holidays 9am to 5pm
  • Closed Sunday.