Important information about the operating system on your mobile device

We strongly recommend that you update the software on your phone or tablet to the latest version.

Devices and operating systems that we support

Our mobile app is compatible with the following devices and operating systems:

• iPhones and iPads using iOS 15 and higher
• Android phones and tablets using Android 11 and higher.

To find out if yours is up to date, check in your device settings.

We no longer support the following:

• Apple devices using iOS 14 or lower
• Android devices using Android 10 or lower.

FAQs

• Where can I find out what version operating system my device is running?
  On iOS:

  Go to Settings > General > About

  On Android:

  Go to Settings > About phone > Android version

  Note: this may vary slightly depending on your current version and device manufacturer.

  On Huawei:

  Go to Settings > About phone > Software information

  Note: Huawei devices are no longer supported.

• What happens if my device does not use a compatible operating system?

  If your device uses an old operating system, it will not be able to update to later versions of the mobile app. You will still be able to send money, pay bills, view transactions, check balances and do all other online banking as normal until at least 10 April 2026.

  After that, if your device is using iOS 14 or lower, or Android 10 or lower, you will not be able to use our mobile app. You will need to use a device running Android 11 or above for Android, or iOS 15 or above for Apple devices. If you cannot use the app or would prefer not to, you can access 365 online via a physical security key (see What if updating my operating system is not an option? below).

• How do I update my operating system?

  You can usually update your operating system by visiting ‘Settings’ on your device. Please refer to your device provider for help. This is often available on their website.

  Note: You may not be able to complete the update, if you do not have sufficient storage on your device. Please refer to your device provider for tips to free-up storage.

• Why is this important?

  Apple or Google do not support devices that run older versions of iOS and Android. They no longer get updates from those manufacturers, including security patches.

  If your device does not include the manufacturer’s latest security patches, it could leave your accounts open to serious security issues and potential fraud. For this reason, we make sure that our app is supported by the most up-to-date operating systems for Apple and Android devices.

  You will need to use a device running Android 11 or above for Android, or iOS 15 or above for Apple to use the app.

  Also, we are introducing new features and improvements in the mobile app. These include introducing passcodes and making improvements to biometrics, to enhance app security. These features are only available for devices with iOS 15 or higher and Android 11 or higher.

• What is an operating system?

  An operating system or OS is the essential software that runs mobile phones or tablets. iOS (for iPhones and iPads) and Android (for most other phones and tablets) are the most used operating systems in the world and are regularly updated. This ensures that the device features, security and apps you use can work at the highest levels. You can check what operating system your device is using. Just go to the device settings as set out above. Some devices are set to update their operating systems automatically. They can also be updated manually. Usually this involves taking some simple steps in the settings section of your phone or tablet.

• What if updating my operating system is not an option?

  If you cannot use the app through a mobile phone or tablet, you can still bank online using a web browser (on a laptop, desktop computer or branch kiosk) by using a physical security key (PSK). The PSK generates instant codes that help you log in and do other banking tasks securely. To order a PSK, call us on 0818 200 398. We will be happy to help you. You can also order a PSK online.

  If you are using a web browser to access 365 online, be mindful when using a public device (for example, a computer in a library). Using a shared public device can increase your risk of fraud. To stay protected, if you do not have access to a personal device to access 365 online, you can use branch kiosks for your online banking.

Restrictions to using our mobile app

1. Windows and Blackberry phones are not supported.

2. Customers using Huawei mobile phones can no longer access newer Android versions or Google Mobile Services through the Play Store. This is because of restrictions that the US government put in place in 2019. As a result, Huawei devices can no longer use Google’s app services.

   Bank of Ireland provides the 365 Mobile Banking app exclusively through the official Google Play Store, and the app requires devices to be running Android 11 or higher. As a result, the app cannot be downloaded or accessed on Huawei devices.

   Unfortunately, this is outside of Bank of Ireland’s control.

3. Biometric login using face or fingerprint cannot be enabled on rooted Android or jailbroken iOS devices. In other words, devices where any of the manufacturer’s software restrictions have been removed.

If the software on your mobile phone or tablet is up to date, then you don’t have to take any action. Thank you for keeping your devices up to date. This helps to keep you safe.

You can reach us in the way that works best for you:

Visit your local branch

Send us a message on social media

Call us

Republic of Ireland:

• 0818 365 365 or 01 404 4000
• +353 1 404 4000 (from anywhere else)

We’re open:

• Monday to Friday 9am to 6pm.
• Saturday 10am - 2pm.
• Bank holidays 9am to 5pm.
• Closed Sunday.

Northern Ireland and Great Britain:

• 03457 365 555 (from NI or GB)
• +44 3457 365 555 (from anywhere else)

We’re open:

• 9am to 5pm, Monday to Friday.
• Saturday and Bank Holidays 9am to 2pm.
• Closed Sunday.