How to delete / uninstall and then reinstall 365 mobile, Bank of Ireland’s mobile app

1. Uninstall the app
On iOS (iPhone or iPad)
• Find the Bank of Ireland app on your home screen
• Press and hold the app icon until a menu appears
• Tap Remove App, then select Delete App to confirm
• (Alternatively: Go to Settings > General > iPhone Storage, find the app, and tap Delete App.)
On Android:
• Locate the Bank of Ireland app on your device
• Press and hold the app icon, then select Uninstall
• (Alternatively: Open the Google Play Store, search for Bank of Ireland App, tap the listing, and select Uninstall.)
2. Reinstall the App
On iOS:
• Open the App Store
• Search for Bank of Ireland App
  
• Tap Download (cloud icon) or Get to reinstall.
On Android:
• Open the Google Play Store
• Search for Bank of Ireland App
• Tap Install to reinstall

• Once it has downloaded, open it and complete registration
• Note: there may be a delay of 4 hours before you can access your profile.

Why is there a delay before I can access my profile after registration?

Fraudsters attempt various tactics to gain access to customer profiles and their accounts. This can include registering new devices to appear legitimate. To prevent this, when the app is being registered on a device, we may impose a 4-hour delay before granting full access. While we’re sorry for any inconvenience to customers, fraudsters receive no sympathy from us. If you have another registered device, you can use it during the clearance period.

For urgent access, contact us on the appropriate number below. If you have any issues or need further help, please contact Bank of Ireland customer support on the numbers below:

Keep your account safe

We will never call, text or email asking you to share your six-digit passcode, one-time activation codes or your full 365 PIN. We will never ask for your full card details. Do not share them. Remember, we will never ask you to transfer money out of your account to protect yourself from fraud. For more information, visit Security Zone on our website.

Republic of Ireland customers

• 0818 365 365 or 01 404 4000 (from Republic of Ireland)
• +353 1 404 4000 (from anywhere else)

Hours: 9am to 6pm, Monday to Friday and 10am to 2pm Saturdays. 9am to 5pm bank holidays. Closed Sundays.

• 03457 365 555 (from NI or GB)
• +44 3457 365 555 (from anywhere else)

Hours: 9am to 5pm, Monday to Friday and 9am to 2pm Saturdays and bank holidays. Closed Sundays.