Mobile Banking app

 

We’re currently rolling out a new app that will replace your existing mobile banking app. The new Bank of Ireland mobile app will have all the features of the Bank of Ireland desktop platform, as well as stronger security.

The Android app is now available, and customers should update to the new app as soon as possible to continue accessing mobile banking.

The Apple iPhone app will be rolled out on a phased basis in the coming weeks.

When the app is available for you, you’ll receive a notification via your app store. If you have auto updates set up, you’ll see the new app the next time you log in.

What do you need to do now?

To get ready for the switch over to our new app, there are a few key steps.

Make sure that you have your most up-to-date mobile phone number registered to your online banking profile.

Here’s how:

1

Login into 365 Online and choose “Manage Accounts”

If you can’t remember your User ID when logging in, login to your mobile banking app and choose “More” – your User ID will appear at the top of the screen. Alternatively, text “User” to 50365 and we’ll text your User ID back to you.

2

Go to “Amend My Mobile Phone Registered for Security Codes”

If you’ve never provided a mobile phone number, Go to “Register your mobile phone for security codes.” And follow the instructions on screen.

3

Check that we have your correct mobile phone number

If your number is correct, you don’t need to do anything. If your number is incorrect re-register your mobile phone on the above page by entering and confirming your number. You will receive a new activation code in the post in 5 days.

4

When you get your activation code

Login to 365 Online, go to “Amend my mobile phone registered for security codes” and type in the activation code. When you’ve done this, you’re ready to download the new app once it becomes available. Please only use this code to activate your mobile number on 365 Online. Never share this code with anyone, for any reason.

Make sure that your phone software is up to date.

1

If you have an Android phone, you will need a minimum software version of 6.0 installed. To find out what version you currently have on your phone, please follow the steps below:

  • Go to the “Settings” App
  • Scroll down on the Settings screen and look for an “About phone” or “System” option
  • On that screen, look for “Android version” to find out which version of Android is installed on your device. If you need to update your software version, please follow the steps below:
    • Go to “Settings” App
    • Tap Software Update

2

If you have an Apple phone, you will need to have at least iOS 12 software installed. To find out what version you currently have on your phone, please follow the steps below:

  • Go to Settings
  • Go to General
  • Tap About
  • On this screen you will find the version of Apple software installed on your device. If you need to update your software version, please follow the steps below:
    • Go to Settings
    • Go to General
    • Tap Software Update

How will the new app differ from the current one?

The new app will make your day-to-day banking experience easier by adding all the features of the Bank of Ireland desktop platform to your new mobile app. That means you’ll be able to check 12 months’ statements, add payees, keep a closer eye on your money and more – all from your mobile phone.

The app will come with enhanced security known as Strong Customer Authentication (SCA).
Whether you’re just getting started with digital banking or want to find out more about the new mobile app, here is a support video and guide that will help you get started with the new app. Additional support can be found in our Help Centre.


How does Strong Customer Authentication (SCA) work?

You may notice Strong Customer Authentication when you access mobile banking or make certain payments online. We may send you notifications to ask you to confirm that you have authorised a payment, logged in or want to make changes to your accounts.

Authentication will be based on the following:
Something you own, for example, a smartphone
and
Something you know, for example, your PIN

SCA links your smartphone to your online banking access. We strongly recommend you also set up the mobile banking app on another smartphone or tablet in case you lose your mobile phone or don’t have it handy when you need to access mobile banking. Watch the video below to find out more about setting up a second device.


Not registered for online banking?

Getting set up on 365 Online is now easier than ever. When you call us, we will confirm your identity by asking you three simple security questions about you and your account, and then we will get your 365 Online account set up and activated all in the one call.

Call us on 1890 365 500 to speak to our activation team now.