Changes to our services

The way you bank is changing. We are too.

UK customers

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The way you bank is changing. We are too.

More and more banking is now done online or using our mobile app. That’s why, starting in September 2021, we will be making significant changes to our branch network, while continuing to provide access to local banking services for our customers. Frequently asked questions and answers can be found here.

For more information on these supports please see below:

  • Changes to our branch network

    Starting in September 2021, Bank of Ireland will operate a smaller branch network of 169 locations nationwide.

    In addition to our branch network, Bank of Ireland has also agreed a new partnership with An Post. This partnership will mean that Bank of Ireland personal and business customers will be able to do a range of banking transactions at over 900 local post offices*.

    The frequently asked questions, below, explain these changes in more detail.

    Nothing will change until September 2021. For now, branches impacted by the changes to our network will continue to operate as normal with no change to your day-to-day banking. Customers don’t need to take any action. We will be writing to all of our customers about these changes in the coming months.

    You can find a full list of the impacted branches, county by county, below.


    • Borris
    • Tullow


    • Arva
    • Cootehill
    • Kingscourt


    • Kilkee
    • Miltown Malbay
    • Tulla


    • Bantry
    • Cobh
    • Cork Institute of Technology
    • Dunmanway
    • Glanmire
    • Kanturk
    • Michelstown
    • Millstreet
    • Youghal


    • Bunbeg
    • Bundoran
    • Dungloe
    • Glenties
    • Moville


    • Ballycoolin
    • Ballyfermot
    • James Street
    • Killester
    • Law Library
    • Merrion Road
    • Phibsboro
    • Rathmines


    • Ballygar
    • Dunmore
    • Oughterard


    • Castleisland
    • Kilorglin
    • Tralee IT


    • Celbridge
    • Kilcullen
    • Monasterevin


    • Callan
    • Graiguenamanagh
    • Thomastown
    • Urlingford


    • Durrow
    • Mountrath
    • Rathdowney


    • Drunshambo
    • Manorhamilton


    • Abbeyfeale
    • Askeaton
    • Bruff
    • Caherdavin
    • Rathkeale
    • Roxboro
    • University of Limerick (campus branch)


    • Granard


    • Dunleer


    • Ballyhaunis
    • Charlestown
    • Kiltimagh


    • Athboy
    • Enfield
    • Ratoath


    • Castleblayney
    • Clones


    • Banagher
    • Clara
    • Edenderry


    • Elphin
    • Strokestown


    • Ballymote
    • Tubbercurry


    • Cahir
    • Cashel
    • Templemore


    • Ardkeen
    • Kilmacthomas
    • Lismore


    • Athlone IT
    • Castlepollard
    • Kinnegad
    • Moate


    • Rosslare
    • Taghmon


    • Carnew
    • Rathdrum
    • Tinahely

    * Customers will receive specific communication on banking services available at An Post in the coming months.

  • Banking at An Post

    Our new partnership with An Post will enable customers to carry out their everyday banking at over 900 local post offices across Ireland, as well as at Bank of Ireland branches. Personal and business customers will be able to make over-the-counter lodgements and cash withdrawals.

    With over 900 post offices and 169 bank branches, customers will have over 1,000 locations where they can do their banking. Opening times vary, but post offices are typically open longer than branches - from 9am to 5pm, Monday to Friday, and on Saturdays from 9am to 1pm.

    Services** available at An Post from later this year, will include:

    Personal & Business customers

    • Cash and coin lodgements and withdrawals
    • Cheque lodgements.

    ** Certain limits will apply specific to An Post banking service. Customers will receive specific communication on impacted branches and banking services available at An Post in the coming months.

    For further information on Banking at An Post click here.

  • Business Customers

    We’re making changes to our branch network as part of an ongoing process of investment in new services and in response to the majority of our business customers who are choosing digital banking options.

    These changes are being made so that we have a branch network that meets today’s demand and into the future, while continuing to expand and improve our digital services.

    Importantly, we’re making this change in a way that protects local access to banking in person, for those who want it, through a new partnership with An Post.

    After the branch closures, we will continue to have a nationwide presence of 169 branches, with multiple locations in every county in Ireland. Our business customers will also have access to the An Post network* of more than 900 locations. Combined, that means Bank of Ireland business customers will have more than 1,000 places to bank, by the end of 2021.

    * Customers will receive specific communication on banking services available at An Post in the coming months.

  • Digital banking

    We recently launched our new mobile banking app which enables customers to carry out an even wider range of day-to-day banking from their smartphone and tablet. These services can also be accessed through our new desktop banking service.

    You can check your balance, pay bills, transfer money and much more using our mobile app, or by using 365 online on your desktop or tablet, 24 hours a day, 365 days a year. Phone banking is also available, Monday to Friday, 9am to 5pm.

    To register for 365 online and phone banking, and for tips on managing your account online, please click here.

    Already a 365 online customer? Register for the mobile banking app by calling our Digital Activation Centre from Monday to Friday, 9am to 5pm, on 0818 214 365 or find out more, here.

  • Supporting over 65s and vulnerable customers

    We understand that branch closures can be disruptive. To support customers over 65 and carers through the changes, we have a dedicated support line on 1800 946 146 (open 9.30am to 4.30pm, Mon-Fri).

  • FAQs

    Have questions about our changes? Visit our FAQs to find out more.