Changes to our services

The way you bank is changing. We are too.

UK customers

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The way you bank is changing. We are too.

More and more banking is now done online or using our mobile app. That’s why, starting in October 2021, we will be making significant changes to our branch network, while continuing to provide access to local banking services for our customers.

  • Changes to our branch network

    From October 2021, Bank of Ireland will operate a smaller branch network of 169 locations nationwide.

    In addition to our branch network, our new arrangement with An Post will enable our Personal and Business Current account and Demand Deposit account customers to carry out a range of banking transactions at over 900 post offices across the country for no additional charge. This arrangement will be in place before any branches close*.

    Nothing will change until October 2021. For now, branches that are due to close will continue to operate as normal with no change to your day-to-day banking. You don’t need to take any action. We will be writing to impacted customers of the closing branches in the coming weeks.

    Answers to frequently asked questions can be found here.

    The table below lists the branches that are closing, the date of closure and the Bank of Ireland branches and Post Offices that are nearest to each branch that is closing:

    CLOSING BRANCH DATE OF CLOSURE NEAREST BOI BRANCHES (KM) NEAREST Post Offices (KM)
    Abbeyfeale 08-Oct-21 Listowel (16.4)
    Newcastle West (20.3)
    Abbeyfeale (0.2)
    Templeglantine (9.3)
    Ardkeen 08-Oct-21 The Quay (3.0)
    Lisduggan (4.7)
    Newtown, Waterford T.S.O (0.2)
    Ballytruckle (2.6)
    Arva 08-Oct-21 Cavan (20.9)
    Mohill (27.6)
    Arva (0.1)
    Loch Gowna (6.6)
    Askeaton 08-Oct-21 Newcastle West (20.0)
    Dooradoyle (23.7)
    Askeaton (0.4)
    Pallaskenry (10.3)
    Athboy 08-Oct-21 Trim (12.2)
    Kells (13.5)
    Athboy (0.1)
    Fordstown (6.2)
    Athlone IT 10-Sep-21 Athlone (3.1)
    Ballymahon (22.0)
    Athlone Town Centre (2.9)
    Athlone (3.7)
    Ballycoolin 08-Oct-21 Blanchardstown (4.0)
    Finglas (6.1)
    Mulhuddart (3.0)
    Blanchardstown Centre (3.4)
    Ballyfermot 08-Oct-21 Walkinstown (4.1)
    Smithfield (6.4)
    Upper Ballyfermot (0.2)
    Claddagh Green (1.1)
    Ballygar 08-Oct-21 Mountbellew (14.8)
    Roscommon (17.0)
    Ballygar (0.4)
    Ballyforan (9.1)
    Ballyhaunis 08-Oct-21 Claremorris (18.1)
    Castlerea (20.1)
    Ballyhaunis (0.4)
    Aghamore (8.7)
    Ballymote 08-Oct-21 Boyle (20.9)
    Sligo (23.9)
    Ballymote (0.1)
    Riverstown Ck-On-Shannon (11.1)
    Banagher 08-Oct-21 Birr (12.1)
    Portumna (27.0)
    Banagher (0.3)
    Cloghan Birr (8.6)
    Bantry 08-Oct-21 Skibbereen (28.5)
    Kenmare (44.7)
    Bantry (0.3)
    Kealkill (10.0)
    Borris 08-Oct-21 Bagenalstown (13.1)
    Bunclody (27.1)
    Borris (0.6)
    Goresbridge (0.9)
    Bruff 08-Oct-21 Kilmallock (9.5)
    Charleville (18.8)
    Bruff (0.1)
    Hospital (8.6)
    Bunbeg 08-Oct-21 Falcarragh (21.5)
    Letterkenny (49.5)
    Doirí Beaga (1.4)
    Anagaire (10.4)
    Bundoran 08-Oct-21 Ballyshannon (7.6)
    Donegal (29.0)
    Bundoran (0.8)
    Kinlough (4.3)
    Caherdavin 08-Oct-21 125 O'Connell St (2.6)
    Dooradoyle (7.1)
    Caherdavin (0.6)
    Ballynantybeg (2.7)
    Cahir 08-Oct-21 Clonmel (16.5)
    Tipperary (22.1)
    Cahir (0.2)
    Ardfinnan (9.1)
    Callan 08-Oct-21 Kilkenny (16.5)
    Carrick on Suir (24.7)
    Callan (0.1)
    Mullinahone (9.6)
    Carnew 08-Oct-21 Bunclody (13.6)
    Arklow (29.0)
    Carnew (<0.1)
    Shillelagh (6.7)
    Cashel 08-Oct-21 Tipperary (19.6)
    Thurles (21.3)
    Cashel (0.1)
    Golden (6.7)
    Castleblayney 08-Oct-21 Ballybay (11.9)
    Carrickmacross (17.0)
    Castleblayney (0.1)
    Ballybay (11.6)
    Castleisland 08-Oct-21 Tralee (17.5)
    Killarney (25.0)
    Castleisland (0.1)
    Cordal (5.8)
    Castlepollard 08-Oct-21 Oldcastle (15.7)
    Mullingar (20.5)
    Castlepollard (0.2)
    Coole (5.7)
    Celbridge 08-Oct-21 Leixlip (6.5)
    Lucan (6.7)
    Celbridge (<0.1)
    Leixlip (6.1)
    Charlestown 08-Oct-21 Swinford (11.0)
    Ballaghadereen (16.8)
    Charlestown (<0.1)
    Swinford (11.0)
    Clara 08-Oct-21 Tullamore (11.0)
    Mountmellick (34.6)
    Clara (0.2)
    Ballycumber (5.6)
    Clones 08-Oct-21 Monaghan (19.8)
    Cavan (25.7)
    Clones (0.7)
    Newbliss (8.0)
    Cobh 08-Oct-21 Little Island (16.2)
    Midleton (18.4)
    Cobh (0.2)
    Midleton Street (0.5)
    Cootehill 08-Oct-21 Ballybay (16.2)
    Cavan (23.0)
    Cootehill (<0.1)
    Latton (10.0)
    Drumshanbo 08-Oct-21 Carrick-on-Shannon (13.2)
    Boyle (23.4)
    Drumshanbo (0.1)
    Kilclare (5.2)
    Dungloe 08-Oct-21 Falcarragh (32.7)
    Killybegs (44.0)
    An Clochán Liath (0.1)
    Cionn Caslach (9.7)
    Dunleer 08-Oct-21 Drogheda (15.0)
    Dundalk (24.5)
    Dunleer (<0.1)
    Castlebellingham (7.9)
    Dunmanway 08-Oct-21 Clonakilty (23.0)
    Skibbereen (26.8)
    Dunmanway (0.1)
    Drimoleague (13.0)
    Dunmore 08-Oct-21 Tuam (14.1)
    Claremorris (22.7)
    Dunmore (0.1)
    Cloonfad (11.7)
    Durrow 08-Oct-21 Abbeyleix (8.9)
    Castlecomer (19.0)
    Durrow (0.3)
    Attanagh (3.6)
    Edenderry 08-Oct-21 Portarlington (25.5)
    Kildare (29.2)
    Edenderry (0.3)
    Carbury (8.7)
    Elphin 08-Oct-21 Carrick on Shannon (14.2)
    Boyle (19.1)
    Elphin (0.2)
    Drummullin (5.2)
    Enfield 08-Oct-21 Trim (18.3)
    Maynooth (19.4)
    Enfield (0.1)
    Longwood (8.8)
    Glanmire 08-Oct-21 Little Island (6.2)
    Blackpool (7.2)
    Glanmire (1.4)
    Mayfield (4.2)
    Glenties 08-Oct-21 Killybegs (26.1)
    Letterkenny (43.7)
    Glenties (0.1)
    Ard an Rítha (10.1)
    Graiguenamanagh 08-Oct-21 New Ross (18.7)
    Kilkenny (33.1)
    Graiguenamanagh (0.3)
    Borris (9.2)
    Granard 08-Oct-21 Longford (24.4)
    Oldcastle (25.4)
    Granard (0.2)
    Ballinalee (12.1)
    IT Tralee 08-Oct-21 Tralee (1.6)
    Listowel (24.4)
    Tralee (3.2)
    Ballymullen (3.5)
    James Street 08-Oct-21 Smithfield (0.7)
    St James Hospital (1.4)
    James Street (0.6)
    Ushers Quay (0.8)
    Kanturk 08-Oct-21 Mallow (20.7)
    Newcastle West (38.2)
    Kanturk (0.2)
    Banteer (5.8)
    Kilcullen 08-Oct-21 Newbridge (7.2)
    Naas (12.3)
    Kilcullen (0.2)
    Droichead Nua (7.6)
    Kilkee 08-Oct-21 Kilrush (14.0)
    Ennis (55.9)
    Kilkee (0.5)
    Carrigaholt (10.6)
    Killester 08-Oct-21 Marino (1.9)
    Raheny (2.5)
    Killester (0.2)
    Harmonstown (1.3)
    Killorglin 08-Oct-21 Killarney (20.9)
    Tralee (26.0)
    Killorglin (0.1)
    Miltown (7.4)
    Kilmacthomas 08-Oct-21 Dungarvan (20.8)
    Lisduggan (24.0)
    Kilmacthomas (0.4)
    Portlaw (13.7)
    Kiltimagh 08-Oct-21 Swinford (11.6)
    Claremorris (16.0)
    Kiltimagh (0.1)
    Bohola (7.3)
    Kingscourt 08-Oct-21 Carrickmacross (12.4)
    Bailieborough (13.4)
    Kingscourt (0.4)
    Nobber (11.2)
    Kinnegad 08-Oct-21 Mullingar (20.0)
    Maynooth (38.9)
    Kinnegad (0.2)
    Hill of Down (6.6)
    Law Library 08-Oct-21 Smithfield (0.5)
    O'Connell Street (2.9)
    Ushers Quay (0.6)
    North King Street (0.7)
    Lismore 08-Oct-21 Dungarvan (24.4)
    Midleton (26.4)
    Lismore (0.4)
    Cappoquin (6.4)
    Manorhamilton 08-Oct-21 Sligo (23.1)
    Carrick On Shannon (48.0)
    Manorhamilton (0.5)
    Dromahair (13.4)
    Merrion Road 08-Oct-21 Ballsbridge (2.3)
    Ranelagh (3.7)
    Woodbine Park (1.4)
    Ballsbridge (2.2)
    Millstreet 08-Oct-21 Macroom (21.1)
    Mallow (35.4)
    Millstreet (0.1)
    Rathmore (12.0)
    Miltown Malbay 08-Oct-21 Ennistymon (15.9)
    Ennis (27.0)
    Miltown Malbay (0.1)
    Quilty (5.8)
    Mitchelstown 08-Oct-21 Fermoy (16.1)
    Kilmallock (29.7)
    Mitchelstown (0.3)
    Anglesborough (9.4)
    Moate 08-Oct-21 Athlone (15.7)
    Tullamore (22.3)
    Moate (0.2)
    Ballycumber (9.5)
    Monasterevin 08-Oct-21 Portarlington (9.2)
    Kildare (10.7)
    Monasterevin (0.7)
    Bracknagh (9.4)
    Mountrath 08-Oct-21 Abbeyleix (13.5)
    Portlaoise (13.9)
    Mountrath (0.1)
    Portlaoise (13.2)
    Moville 08-Oct-21 Carndonagh (19.1)
    Buncrana (33.1)
    Moville (<0.1)
    Greencastle (4.4)
    MTU Munster Technological University 08-Oct-21 Wilton (4.2)
    Ballincollig (6.8)
    Model Farm Road (1.4)
    Bishopstown (4.2)
    Oughterard 08-Oct-21 NUIG (26.1)
    Eyre Square (27.2)
    Oughterard (0.2)
    Maigh Cuilinn (14.7)
    Phibsborough 08-Oct-21 Glasnevin (2.0)
    Drumcondra (2.0)
    Phibsborough (0.2)
    Upper Dorset Street (0.8)
    Rathdowney 08-Oct-21 Abbeyleix (18.4)
    Roscrea (22.0)
    Rathdowney (0.1)
    Errill (6.6)
    Rathdrum 08-Oct-21 Wicklow (16.9)
    Arklow (19.8)
    Rathdrum (<0.1)
    Avoca (9.3)
    Rathkeale 08-Oct-21 Newcastle West (13.1)
    Dooradoyle (26.6)
    Rathkeale (0.1)
    Ballingarry Limerick (8.5)
    Rathmines 08-Oct-21 Camden Street (1.5)
    Ranelagh (1.6)
    Rathmines (0.2)
    Ranelagh (0.9)
    Ratoath 08-Oct-21 Ashbourne (5.8)
    Dunshaughlin (6.2)
    Ratoath (0.4)
    Ashbourne (5.5)
    Rosslare 08-Oct-21 Wexford (18.6)
    Enniscorthy (39.4)
    Rosslare Harbour (0.3)
    Rosslare (7.9)
    Roxboro 08-Oct-21 125 O'Connell St (2.0)
    Dooradoyle (3.4)
    Galvone (0.7)
    Edward Street (1.7)
    Strokestown 08-Oct-21 Roscommon (19.8)
    Longford (22.7)
    Strokestown (0.2)
    Elphin (10.6)
    Taghmon 08-Oct-21 Wexford (14.6)
    New Ross (25.2)
    Taghmon (0.1)
    Wellingtonbridge (9.9)
    Templemore 08-Oct-21 Thurles (14.5)
    Nenagh (32.8)
    Templemore (0.1)
    Borrisoleigh (9.8)
    Thomastown 08-Oct-21 Kilkenny (17.3)
    New Ross (24.9)
    Thomastown (1.3)
    Inistioge (8.3)
    Tinahely 08-Oct-21 Gorey (24.7)
    Arklow (27.0)
    Tinahely (0.1)
    Shillelagh (8.1)
    Tubbercurry 08-Oct-21 Swinford (22.8)
    Sligo (35.0)
    Tubbercurry (0.1)
    Charlestown (11.4)
    Tulla 08-Oct-21 Ennis (18.2)
    Scariff (18.2)
    Tulla (0.2)
    Kilkishen (7.4)
    Tullow 08-Oct-21 Carlow (14.7)
    Baltinglass (18.0)
    Tullow (0.1)
    Ballon (9.0)
    University of Limerick Campus Branch 08-Oct-21 UL Castletroy Branch (1.0)
    125 O'Connell Street (5.2)
    Castletroy (2.1)
    Garryowen (4.1)
    Urlingford 08-Oct-21 Thurles (18.2)
    Kilkenny (27.2)
    Urlingford (<0.1)
    Johnstown Thurles (4.1)
    Youghal 08-Oct-21 Midleton (25.7)
    Dungarvan (29.0)
    Youghal (<0.1)
    Killeagh (10.9)

    Remember, you can visit any Bank of Ireland branch to do your day-day banking choosing whichever is most convenient for you. For a full list of Bank of Ireland branches, please click here

    A downloadable list of closing branches and where accounts are moving to can be found here:

    A downloadable list of Post Offices that may be suitable for Business customers needs can be found here:

    *There will be dedicated Post Office locations for some Business customers transacting at certain values, we’ll be in touch with these Business customers closer to the launch date.

  • Banking at An Post

    Our new arrangement with An Post will enable our Personal and Business Current account and Demand Deposit account customers to carry out a range of banking transactions at over 900 post offices across the country, as well as at Bank of Ireland branches. Personal and business customers will be able to make over-the-counter cash and cheque lodgements and cash withdrawals.

    With over 900 post offices and 169 bank branches, customers will have over 1,000 locations where they can do their banking. Opening times vary, but post offices are typically open longer than branches - from 9am to 5.30pm, Monday to Friday, and on Saturdays from 9am to 1pm.

    Find your local post office.

    Services available at An Post later this year will include:

    Personal & Business customers

    • Cash lodgements: You’ll be able to make cash lodgements in euro including coin and cheque / paper lodgements at any post office up to certain limits*
    • Cash withdrawals: You’ll be able to make cash withdrawals in euro with your ATM or Debit card at any post office, up to the limits of your card.

    * Certain limits will apply specific to An Post banking service.

    View further information on Banking at An Post.

  • Business Customers

    We’re making changes to our branch network as part of an ongoing process of investment in new services and in response to the majority of our business customers who are choosing digital banking options.

    These changes are being made so that we have a branch network that meets the demands of our customers today and into the future, while continuing to expand and improve our digital services

    Importantly, we’re making these changes in a way that protects local access to banking in person, for those who want it, through a new arrangement with An Post.

    There will be dedicated  post office locations for some business customers transacting at certain values. We will be in touch with these business customers closer to the launch date.

    After the branch closures, we will continue to have a nationwide presence of 169 branches, with multiple locations in every county in Ireland. Our business customers will also have access to the An Post network of more than 900 locations. Combined, that means Bank of Ireland business customers will have more than 1,000 places to bank, by the end of 2021.

  • Digital banking

    We recently launched our new mobile banking app which enables customers to carry out an even wider range of day-to-day banking from their smartphone and tablet. These services can also be accessed through our new desktop banking service.

    You can check your balance, pay bills, transfer money and much more using our mobile app, or by using 365 online on your desktop or tablet, 24 hours a day, 365 days a year. Phone banking is also available, Monday to Friday, 9am to 5pm.

    To register for 365 online and phone banking, and for tips on managing your account online, please click here.

    Already a 365 online customer? Register for the mobile banking app by calling our Digital Activation Centre from Monday to Friday, 9am to 5pm, on 0818 214 365 or find out more, here.

  • Supporting over 65s and vulnerable customers

    We understand that branch closures can be disruptive. To support our customers through the changes, we have a dedicated support line on 0818 200 398 or 01 2500398 (open 9.00am to 5.00pm, Mon-Fri).

    A supportive video series to guide you on each step to using mobile banking is also available here. Each video includes captions and an Irish Sign Language interpreter.

    The booklet below is an easy to read* summary of all the important changes that will take place to banking services in the coming months.

    *Easy to read documents are made up of short, simple sentences that will communicate the most important messages you need to get across. These are usually accompanied by pictures that will aid understanding.

  • FAQs

    Have questions about our changes? Visit our FAQs to find out more.