Strong Customer Authentication – SCA

 

Introducing Strong Customer Authentication (SCA)

Strong Customer Authentication or SCA is an extra layer of security we’ve added to help make online card payments safer. It works through your mobile phone or tablet.

To use it, you must download the latest version of the BoI app and make sure we have an up-to-date mobile phone number for you.




To approve your online card transaction:

1. Tap on the notification sent to your primary device

OR

2. Didn’t get a notification? No need to log in, just tap Waiting for your approval below where you enter your 365 PIN on the BoI app. Swipe to enter 3 digits of your 6 digit 365 PIN. Then, you can return to the site you were purchasing from and select I have approved in BOI app to complete your online purchase.

Note: If you did not receive a notification it may be because the device you are currently using is not your Active PRIMARY device. View details on primary devices below.


Your SCA questions answered

  • What is my primary device and how do I view/change it?

    A primary device is the very first, active security device (smartphone/tablet) you would have registered on which you downloaded the Bank of Ireland Mobile app and completed the set up process. Your registered security device(s) provide additional security, using Strong Customer Authentication, when you access and manage your online banking. Your primary/registered device is required whenever additional security is needed for online card purchases.

    To view/change your primary device, please follow the steps below:

    Log in to the BoI app

    Tap Services at the bottom of the screen.

    Select Add, remove, block, unblock or change the nickname of your security devices.

    Tap My security devices

    This will show the devices registered to your 365 online profile. The device you are using will be labelled (Now being used).

    You can select any device from your list to be your primary device. To do so you must first remove any other devices (such as previous phones) that were added before the device you now want as your primary.

    Tap on the device labelled as Primary, then tap Remove device.

    Repeat this until each device except the one you want to use as your primary device is removed. This will now be the default primary device that we will use for SCA notifications.

  • Why didn’t I get a notification?

    If you do not receive the notification, this may be because:

    • You have your notifications turned off, or;
    • You are not using your primary device (see FAQ above on what a primary device is) when making your purchase.

    We recommend that you turn your notifications on.

    If you wish to change your primary device, you must remove any other devices (such as previous phones) that were added before the device you now want as your primary.

    • Tap on the device labelled as Primary,
    • Tap Remove device,
    • Repeat this until each device except the one you want to use as your primary device is removed. This will now be the default primary device that we will use for SCA notifications.

  • What do I do if I don’t get a notification?

    If you didn’t get a notification, you can still approve a card transaction using any of your listed security devices. Go to the login screen of the BoI app and, without logging in, tap the ‘Waiting for your approval’ box and follow the instructions to approve.

    Once completed, return to the site you were on and complete your online purchase by selecting ‘I have approved in BOI app’.

  • What if I have a credit card and a 365 profile?

    If you already have a profile on 365 you can add your credit card to it. To do this:

    Log in to the Bank of Ireland Mobile app

    Go to Services

    Scroll down to Manage Accounts

    Click on Add your Account or Policy

    Select your Credit Card and then type in the requested details

FAQs (Frequently Asked Questions)

Frequently asked questions

Business Debit SCA Supports

 

SCA Brochure

Personal Debit Card

A Guide to Strong Customer Authentication (SCA)

Personal Credit Card

A Guide to Strong Customer Authentication (SCA)

Business Debit Card (Single Card)

A Guide to Strong Customer Authentication (SCA)

Business Debit Card (Multiple Cards)

A Guide to Strong Customer Authentication (SCA)

Voice Recording

Voice Recording – A Guide to Strong Customer Authentication’

 

*This page will be updated regularly, please check back soon for further updates.