Strong Customer Authentication – SCA
Introducing Strong Customer Authentication (SCA)
Strong Customer Authentication or SCA is an extra layer of security we’ve added to help make online card payments safer. It works through your mobile phone or tablet.
To use it, you must download the latest version of the BoI app and make sure we have an up-to-date mobile phone number for you.
To approve your online card transaction:
1. Tap on the notification sent to your primary device
2. Didn’t get a notification? No need to log in, just tap Waiting for your approval below where you enter your 365 PIN on the BoI app. Swipe to enter 3 digits of your 6 digit 365 PIN. Then, you can return to the site you were purchasing from and select I have approved in BOI app to complete your online purchase.
Note: If you did not receive a notification it may be because the device you are currently using is not your Active PRIMARY device. View details on primary devices below.
Your SCA questions answered
FAQs (Frequently Asked Questions)
Personal Debit Card
Personal Credit Card
Business Debit Card (Single Card)
Business Debit Card (Multiple Cards)
*This page will be updated regularly, please check back soon for further updates.