Know Your Customer

• Why am I being asked for this information?
  Under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010, we are required to keep up-to-date records for all customers, including you. We’re asking for this information now as we believe we may not have up-to-date information currently.
  
• What information do I need to provide?
  Your letter should provide you with all of the information we need from you including acceptable forms of documents. If you are unclear on what information to provide, please email us at: bankofirelandcustomerduediligence@boi.com.
  
• How do I send this information to Bank of Ireland?
  • Email it to bankofirelandcustomerduediligence@boi.com. Please scan and attach any supporting documents.
  • Post it and any supporting documents to: Bank of Ireland, Customer Due Diligence Team, Second Floor, Operations Centre, Cabinteely, Dublin 18.
  • Visit your nearest branch of Bank of Ireland, bringing the letter and any supporting documents.

• How long do I have to give you this information?
  Please provide your information within the time frame set out in the letter provided to you.
  
• What happens if I don’t provide this information?

  If you do not provide this additional information, your account may be blocked (We will write to you to notify in advance). If your account is blocked:

  1. You will not receive incoming payments (for example, salary, social welfare)
  2. Your online banking profile may be restricted
  3. Outward payments will not be paid
  4. Direct debits and standing orders will not be honoured (for example, direct debits to utility providers will not be paid)
  5. Loan or mortgage repayments will not be made which may affect your credit rating and limit your ability to access credit, a hire-purchase agreement, a consumer-hire agreement, or a Buy Now, Pay Later (BNPL) agreement in the future.

• Who can I contact if I have questions?
  Please send any questions to our team at bankofirelandcustomerduediligence@boi.com
  
• Keeping your information private
  
  We are committed to keeping your information safe, up-to-date, and private. In line with our Group ‘Data Privacy Notice’, we will only use and keep your information for as long as we need to. You can find a copy of this notice at www.bankofireland.com/privacy.
  

Remember, Bank of Ireland will never call, text or email you asking you to share your full 365 online PIN, personal details, or one-time passcode. For more information, please visit the ‘Security and Fraud’ section of our website.