Due to changes being introduced by the Commission for Communications Regulation (“COMREG”), we’re withdrawing our phone numbers that start with 1850, 1890 and 076.
076 numbers will be withdrawn on 1 November 2021.
1850 and 1890 numbers will be withdrawn on 1 January 2022.
We want to provide you with the replacement numbers as early as possible to make things easier for you. Please read the full details below.
Where can I find the replacement numbers?
1850 and 1890 replacement numbers
When you call a 1850 or 1890 number, from now until 31 December 2021, you’ll hear a message giving you the new replacement number. We’re working to update the replacement numbers online at www.bankofireland.com. And we’ll also be updating all of our correspondence to you so that it shows you the replacement numbers.
076 replacement numbers
From now until 31 October 2021, when you call, you can ask our representatives for the replacement number, if they have not already provided it to you. We will also be updating our website and any correspondence to you with the replacement number.
The replacement numbers are ready to be used, right away. We suggest that you start using them, today, when contacting our service centres or representatives to get familiar with them.
What happens if I ring a 1850, 1890 or 076 number now?
If you ring a 1850, 1890 or 076 number, from now until the date these numbers are withdrawn (076 on 31 October, 1890 and 1850 on 31 December), you’ll still get through to us. However, after this date it will not be possible to reach us on these numbers. We suggest using our replacement numbers from today to ensure you get through to us.
Will there be any change in cost when I ring the replacement number?
The removal of 1850, 1890 and 076 numbers has been introduced by COMREG to simplify the amount of what are called non-geographic numbers available for use (reducing them from five to two). This will give you more clarity on the costs associated with calling these numbers.
The charges for calling into our contact centres are determined by your phone provider. If you have any concerns about your current price plan, please check with your phone provider.