Comreg Information

What is COMREG?

COMREG stands for the Commission for Communications Regulation.

What have COMREG decided?

COMREG has let us know that 1850, 1890 and 076 numbers are being withdrawn. All organisations using these numbers, including Bank of Ireland, will be affected by this change.

When will the numbers be withdrawn?

All 1850, 1890 and 076 numbers will be withdrawn 1 January 2022. From now until 31 December, when you phone a 1850, 1890 and 076 number, you will hear an announcement giving you the new numbers.

So how can I get through?

We want to provide you with the new numbers as soon as possible, to make things easier for you. Please read the full details below.

Where can I find the new numbers?

When you call a 1850, 1890 or 076 number, from now until 31 December 2021, you’ll hear a message giving you the new number. We’re working to update the numbers online at www.bankofireland.com. And we’ll also be updating all of our correspondence to you so that it shows you the new numbers.

Can I use the new numbers right away?

Yes. The new numbers are ready to be used, right away. We suggest that you start using them, today, to get familiar with them.

Why am I being asked to hang-up and redial?

We want to make sure you are familiar with the replacement numbers. After 1 January 2022, if you phone a number starting with 1850, 1890 or 076, the line will not ring and you will not hear the message giving you the new number.

Will I be directed to the same place when I ring the new numbers?

Yes. The new numbers will be directed to the same place.

Will there be any change in cost when I ring the new numbers?

The removal of 1850, 1890 and 076 numbers has been introduced by COMREG to simplify the amount of what are called ‘non-geographic numbers’ (reducing them from five to two). This will give you more clarity on the costs associated with calling these numbers.
The charges for calling into our contact centres are determined by your phone provider. If you have any concerns about your current price plan, please check with your phone provider.

For more information, from COMREG, about this change, please visit https://www.comreg.ie/ngnreview1.

1 Please note Bank of Ireland are not responsible for the content of third party webpages.