- Mark Spain, Chief Strategy Officer, appointed to GEC;
- All IT systems transformation will be unified under Jackie Noakes, Chief Operating Officer;
- All aspects of the retail customer relationship will be delivered under Gavin Kelly, Chief Executive Officer, Retail Ireland;
Group CEO Francesca McDonagh – “These changes support the next phase of our Group transformation. Unifying all systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus.”
Tuesday, 2 July – Consistent with Bank of Ireland’s strategic priorities to transform the Bank, serve customers brilliantly, and grow sustainable profits, a number of changes to the Group Executive Committee (GEC) have been announced.
New GEC Appointment
Mark Spain, Chief Strategy Officer, has been appointed to the GEC reporting directly to Francesca McDonagh, Group CEO. This appointment underpins the Group’s collective focus on delivery across all strategic priorities.
Unifying IT and Transformation Leadership
A key component of the Group’s strategy is the transformation of our IT systems to deliver better customer service and improved efficiency. The underlying foundations of the new core banking platform have been delivered and the first customers have been tested on the system successfully. The focus of the next phase of the systems transformation is on delivering customer improvements, including the new mobile app.
As a consequence, all IT systems transformation – including the Core Banking Systems Programme – will now be integrated into the Group Technology and Customer Solutions Division under the leadership of the current Chief Operating Officer Jackie Noakes. Having successfully brought the core banking programme to this point, Steve Collier will shortly complete his term with Bank of Ireland and return home to Australia.
The Group is focussed on simplifying how it operates to improve the customer experience and deliver its cost reduction targets. All aspects of the retail customer relationship will now be delivered within the Retail Ireland Division under CEO Gavin Kelly, ensuring a streamlined approach to enhance customer service, avoid duplication, and ensure clear accountability.
Francesca McDonagh, Group CEO of Bank of Ireland commented:
“These changes support the next phase of our Group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus. I’d like to welcome Mark to the GEC, thank Steve for his invaluable work in building the foundations of our new core banking platform, and congratulate Jackie and Gavin on their expanded roles.”