Bank of Ireland appoints Jackie Noakes as Chief Operating Officer

Bank of Ireland has announced the appointment of Jackie Noakes as Group Chief Operating Officer. In this role, Jackie will oversee a range of services across technology, infrastructure and operations.

With extensive experience in the financial services sector, Jackie has particular expertise leading and implementing technology enabled business transformation.

A Tipperary native, Jackie’s career has been largely in the UK where she has held a number of senior positions in the financial services sector, most recently at Legal & General (UK) as CEO of Mature Savings. Jackie also held the roles of Managing Director of Legal & General’s Savings business, as well as Group IT & Shared Services Director and Chief Operating Officer for the firm’s largest operating entity, Legal & General Assurance Society.

Speaking about the appointment, Francesca McDonagh, Group CEO said; “I would like to congratulate Jackie and welcome her to the Group. With extensive experience in financial services and a strong track record in delivering on business transformation, Jackie is a welcome addition to our leadership team and will be an important asset in supporting the Group’s strategic ambition, purpose and transformation. Working closely with Steve Collier Transformation Programme Director, Jackie will play a key role in transforming the Group’s operations to maximise potential of the new core banking platform and systems transformation.

“I would also like to personally thank Maureen Stanley, who has worked as our interim COO over the past few months, for all her commitment and contributions during this period. Maureen will work closely with Jackie during the on-boarding period and will be taking up a new senior role within the organisation which will be announced separately.”

Commenting on her new role, Jackie Noakes said: “I very much look forward to returning to Bank of Ireland, where I spent a short period of time in the early stage of my career. This is a particularly exciting time for the Group as it undergoes a significant transformation and I look forward to the opportunity to play a part in the journey.”

As a member of the UK’s Financial Advice Market Review (FAMR) industry expert panel, Jackie led the FAMR working group response covering Employer Best Practice. Prior to her time at Legal & General, she spent 13 years with American Express where she held the role of IT Vice President of American Express Bank Business Solution Delivery services where she was responsible for all aspects of IT.

Jackie has also held roles with IBM (Australia), Blue Cross & Blue Shield (USA), Sun Alliance (UK) and Fireman’s Fund Insurance (UK & USA) and Bank of Ireland (Dublin). She studied IT and Data Processing at University of Limerick and holds MIT Certificates in Fintech Future Commerce and AI in Business Strategy.