Bank of Ireland named country winner in the Global Finance World’s Best Consumer Digital Banks Awards for Second Year

Bank of Ireland has been named as country winner in the Global Finance World’s Best Consumer Digital Banks Awards for a second year in a row. This is the 18th year that Global Finance has named the World’s Best Digital Banks.

Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality. Category winners, such as “best in social media” were selected based on the relative strength and success of those web products and services.

First Round winners include Best Consumer Digital Banks, Best Corporate/Institutional Digital Banks, the Digital Banks of Distinction and the Best Islamic Digital Banks at the country level. Winners were selected in Africa, Asia-Pacific, Central & Eastern Europe, Latin America, the Middle East, North America and Western Europe. Also announced today were regional winners in Sub-Categories such as Best Information Security Initiatives, Best Web Site Design and Most Innovative Digital Bank.

The overall Regional and Global winners, and Global Sub-Category winners, will be revealed on 2 November in London at Global Finance’s Best Digital Bank Awards dinner, which will follow the Digital Bank Conference at RSA House.

Discussing the selection, Garvan Callan, Director, Customer, Digital & Innovation, Bank of Ireland said: “We are thrilled to be named Irish winner and we look forward to going to London in November to compete for the Western Europe and Global Awards. With 97% of our customers now using quicker and more convenient 24/7 online, mobile, and self-service channels, we are updating and investing in our technology to ensure that we provide a service that meets our customer’s needs. We have recently made updates to our app so customers can now apply for an Overdraft and a Business Loan very simply and quickly through the app.  This is in addition to the previous options of applying for a loan, 365 Saver account, Mortgage, Credit Card, Investment, Pension & Mortgage Saver.”

“Digital banking is here to stay, and this year’s winners illustrate the importance of relentless innovation in products, systems and services,” said Joseph D. Giarraputo, publisher and editorial director of Global Finance. “Corporate and retail clients expect transformative new solutions, and this year’s winners consistently deliver on those expectations.”


  • Cyprus Piraeus Bank
  • Greece Eurobank
  • Ireland Bank of Ireland
  • Portugal Millennium bcp
  • Spain CaixaBank
  • Turkey Yapi Kredi Bank
  • United Kingdom Citi