Bank of Ireland has launched a fully digital application service for mortgage protection for the bank’s mortgage customers, the first bank in Ireland to offer an online application system. Customers can now apply through a fully digital and paperless process in less than ten minutes.
The new online mortgage protection application is designed to be quick and user-friendly and customers can apply using PC, mobile or tablet. More than seven in ten Bank of Ireland customers are active online, with many using 24/7 online, mobile, and self-service channels. After customers purchase online mortgage protection they will be able to stay in touch with their policy online, mobile and through the Bank’s financial planning portal – Life online.
Discussing the new online mortgage protection solution, Eamonn Corcoran, Bank Ireland Life said: “We have transformed how our customers can organise their mortgage protection, where they can now conduct the entire process online. User-friendly digital solutions help to deliver a quality customer experience and enable consumers to conduct their finances at a time and location that works for them. This new initiative is in response to customer feedback and we will continue to explore ways to deliver innovative services throughout our business.”
The launch of the online mortgage protection service is part of Bank of Ireland’s ongoing strategy to simplify and digitise account opening, and it follows other ‘first to market’ developments including Skype mortgage advisors and the launch of a digital application service for Sole Trader current accounts.