Bank of Ireland today (Friday 27 November 2009) announced a number of measures to assist both its personal and business customers in areas impacted by the recent floods. The Bank is asking customers impacted by the floods to make contact with their local Branch or the Bank’s Emergency Help-line so the Bank can assess the most appropriate support as quickly as possible.
According to Tim O’Neill, Director of the Bank’s branch network; “We are extremely mindful of the enormous difficulties that the recent floods are having on our customers. It is an extremely difficult time for them, particularly in the run-up to the Christmas season for our personal and business customers. We would like to reassure customers that we are here to help and will be as supportive and flexible as we can during this very difficult time.”
“We encourage those customers impacted to make immediate contact with their local Branch, where management and staff will provide financial facilities and support where possible. Many of our business customers already have dedicated relationship managers whom they should contact in the first instance.
We will give special consideration to a range of financial supports and commit to fast tracking applications received from these customers, both in terms of existing debt and/or any new facilities required”.
The following have been put in place to offer immediate assistance to our customers:-
- A dedicated helpline has been set up for impacted business and personal customers on 1800 365 100. The lines are open from Monday-Friday 8 a.m. – 6 p.m. and from 10 a.m.-6.00 p.m. on Saturday.
- A separate dedicated claims helpline has been set up for the Bank’s home insurance customers on 01 290 1929. Lines are open 24 hours a day, seven days a week. Customers should contact the dedicated home insurance helpline to discuss their claim and what other assistance is covered under their home insurance policy to include rent/alternative accommodation costs.
- Emergency working capital facilities or loan repayment deferrals for business customers experiencing cash flow difficulties as a result of flood damage.
- Bridging finance for agri-customers awaiting single farm payments.
- Insurance proceeds bridging facilities for personal customers who hold their home insurance with the Bank.
“We are committed to providing whatever help we can to both our business and personal customers and continue to encourage them to make contact with us. We will give special consideration to a wide range of financial supports and commit to fast tracking applications received from these customers, both in terms of existing debt and/or any new facilities”, added Tim O’Neill.
Media Relations Manager
Ph. 087 2460 358