Ulster Bank IT Issue

Whilst Bank of Ireland’s systems and processing times remain unaffected, we are very aware that some of our customers have experienced delays in credit and debit payments outside of our control.  We are working closely with customers who contact us, providing access to essential cash where regular wage/salary payments have been delayed.

In addition, Bank of Ireland confirms that it is its intention that no customer be disadvantaged by unintended fees, charges or interest as a direct result of the Ulster Bank delays in processing debits and credits.  We would encourage any customer who has been adversely impacted in this way to make direct contact with us in order to ensure a reversal of such charges and/or an interest adjustment where appropriate.