We are making changes to our branch network in the Republic of Ireland (from Tuesday 24th March) to ensure our resources are focused on services most in demand during the coronavirus pandemic. The changes also reflect a reduction in footfall at branches as more people remain at home.
The majority (148) will provide a full service to customers – including counter services for cash, coin and cheques services. The remainder (13) are Advice and Self Service locations, which do not provide a counter service. While 101 locations will close temporarily during the pandemic, every Bank of Ireland branch with an external ATM will continue to provide an external cash withdrawal service.
The following branches will remain open. If your local branch is not listed it is temporarily closed, however it is still providing an external ATM for cash withdrawal services.
All 161 open branches will open from 10am-4pm Monday to Friday and normal services are available in these locations.
During the pandemic the Bank has seen a reduction in footfall in branches, predominantly at Advice and Self Service locations. These changes will allow colleagues from temporarily closed branches to support our larger branches and our contact centres in managing the increased volume of customers requiring COVID-19 support.
These changes also refocus our branch network to our larger locations, which will help us support social distancing. This is extremely important for our customers and colleagues, whose safety and wellbeing is our top priority.
Open branches will continue the provision of prioritised services for over 65’s and carers (10am – 11am, Mon – Friday).
Click here for the list of branches temporarily closing
While many of our branches are still open we would encourage our customers to consider whether their visit is necessary. The Government is advising to stay at home as much as possible to prevent the further spread of COVID-19 and in many cases it is quicker and easier to bank online quicker and get your questions answered or do what you need to do:
- The Bank of Ireland Website is being updated with the most asked about information relating to the COVID-19 outbreak.
- We have a Customer Care Hub on our website with a comprehensive range of supports for customers during the COVID-19 national emergency
- Many of the services offered in branch or over the phone can be actioned online through 365 Online & the mobile app.
- The Bank of Ireland Twitter and Facebook pages are also providing real time updates on customer queries.
Stay informed, Stay well
The need for advice and being kept informed has never been as great. We’d like to be able to share news about services, products and offers that we believe may be of interest to you from Bank of Ireland Group as well as from specially selected trusted partners.
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