How do I change my 365 PIN or my User ID?
You have the power to change your 365 PIN at any time, in just a few minutes. Using our secure self serve phone menu on 0818 365 365 simply take the following steps:
- Choose Option 1 ‘Account Enquiries’;
- Choose Option 5 ‘Statements, Direct Debits & 365 PIN’;
- Choose Option 3 ‘Change your 365 PIN’;
- Enter your account number and then enter 3 digits of your existing 365 PIN;
- Enter your new 6 digit PIN and confirm your new 6 digit PIN by entering it again as prompted;
For security reasons you cannot use your date of birth, 6 of the same digits or a sequence like 123456.Your unique 365 online User ID cannot be changed as your accounts and a payees are linked to this number.