How do I change my 365 PIN or my User ID?

You have the power to change your 365 PIN at any time, in just a few minutes. Using our secure self serve phone menu on 0818 365 365 simply take the following steps:

  1. Choose Option 1 ‘Account Enquiries’;
  2. Choose Option 5 ‘Statements, Direct Debits & 365 PIN’;
  3. Choose Option 3 ‘Change your 365 PIN’;
  4. Enter your account number and then enter 3 digits of your existing 365 PIN;
  5. Enter your new 6 digit PIN and confirm your new 6 digit PIN by entering it again as prompted;

For security reasons you cannot use your date of birth, 6 of the same digits or a sequence like 123456.

Your unique 365 online User ID cannot be changed as your accounts and a payees are linked to this number.
Last updated: September 01, 2017

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