How do I activate a payee on 365 online?

If you use the new Bank of Ireland App to add a payee using Strong Customer Authentication (SCA), you can send money to your payee immediately without the need to activate them separately.

Alternatively, you can continue to activate payees on 365 online, the mobile banking app, and the tablet app using SMS security codes by following the steps below:

Once you have added your Payee online you will receive a security code to activate it by Post or by text.

Follow these simple steps once logged in to activate the Payee:

  1. Click Manage Accounts on the menu on the left hand side;
  2. Click on Manage Payees;
  3. Choose the Payee that you want to activate from your list of registered Payees and click Activate;
  4. Enter your 7 digit security code and click Activate Payee.

Once activated, you can make payments to the Payee account immediately.

Republic of Ireland customer only. UK customers please see steps for Bank of Ireland App , 365 online or Tablet Banking app.

When adding a Payee on the Mobile Banking app you should receive the SMS Security code to enter into the app when prompted.

To activate payee at a later time follow these simple steps once logged in:

  1. Tap More in the bottom menu panel;
  2. Tap on Manage Payees;
  3. Choose the Payee that you want to activate from your list of registered Payees and tap Activate;
  4. Enter your 7 digit security code and tap Continue;
  5. Choose to make a payment to this payee now by tapping Yes.

Payees registered via App may only be activated by SMS Security.

I requested a security code

If you already have a security code, or are waiting to receive a security code, you can still use the Bank of Ireland App to add the payee immediately. Follow the steps below to do this:

  1. Log in to your account on the new Bank of Ireland App.
  2. Take note of the inactive payee details.
  3. Delete the inactive payee.
  4. Add the payee again.

You must first add a payee using 365 online, the Mobile Banking or the Tablet Banking app.

To activate payee follow these simple steps once logged into the Tablet Banking app:

  1. Tap ‘More’ in the bottom menu.
  2. Tap ‘Manage Payees’.
  3. Select the payee that you want to activate from your list of registered payees and tap ‘Activate’.
  4. Enter your 7-digit security code and tap ‘Continue’.
  5. You can choose to make a payment to this payee now by tapping ‘Yes’.

Please note


If using the Tablet Banking app, Northern Ireland and Great Britain customers can activate UK payees and bill payees only.

Last updated: May 20, 2020

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