Using Social Media

What You Can Do

The more information you post online, the more you put yourself at risk of becoming a potential target for fraudsters. For example, if a fraudster obtains your full date and place of birth, they could try to use this information to access your accounts.


Take simple precautions when using social media and think twice before you post:

  • Check your privacy and security settings. They help you control who sees your profile and what you post.
  • Limit how much personal information you share. The more information you post, the easier it is for a fraudster to piece together and use it for identity theft.
  • Only connect with people you know.
  • Be suspicious of strange requests, even if it seems to come from a friend who claims that they need some money urgently or they need your bank account details. Their social media account may have been compromised, so always speak with them directly first to make sure it is genuine.
  • Links in messages, tweets, posts, and online advertising may contain malicious content. Even if you think you know the source, if it doesn’t seem right, delete it.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to


Emergency Contact Numbers

Republic of Ireland

Freephone: 1800 946 764 (personal and business)

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (personal and business)

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone + 353 1 679 8993

Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)