How do I update/provide my registered mobile phone number to get set up on the new app?

Follow the steps below to update your registered mobile phone number:
  1. Log in to 365 online.
  2. Select 'Manage Accounts' from the left hand menu.
  3. Choose 'Amend my mobile phone registered for security codes'.
  4. Enter and confirm your mobile phone number and tap 'Continue'
  5. In 5 - 7 days you'll receive a security code in the post. When you receive it, log back in to 365 online.
  6. Choose 'Activate my mobile phone registered for security codes'.
  7. Enter the security code and tap 'Activate'.
Once complete, you can download the new app to your smartphone and use your registered mobile phone number to set up your smartphone as a security device.
Last updated: September 07, 2020

Did this answer your question?

Your answer helps us improve our Support Centre
BIC/IBAN Number

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more