Payment Redirection Fraud

What You Can Do

Payment redirection fraud is where fraudsters pretend to be a supplier or service provider for your business in order to trick you into changing bank account payee details. They contact you to tell you that their bank account details have changed and to ask you to send all payments to a new account. This is an account controlled by the fraudster.


  • The fraudsters may write to your company’s finance or payments department either on forged headed paper or by email, pretending to be one of your suppliers.
  • Typically, they tell you that their account details have changed.
  • The payee account may be located either in Ireland or overseas.
  • The fraudster may ask an employee in your company to either send a pending payment to the new account or, alternatively, to ensure that all future payments are sent to the new account.

  • If a company requests a change of payment details, always follow simple verification steps before making payments.
  • Verify the change by contacting a known contact in the company directly, using contact details held on record, or by using a phone number displayed on the company’s website. Links or contact details contained in the email or letter requesting the change could be fraudulent. Don’t use them.
  • Fraudsters may change an email address to make it look as though it has come from someone you are used to dealing with. Always check email addresses carefully.
  • Regularly review supplier records to ensure they are up to date.
  • Ensure that your employees are aware of this type of threat and how to avoid it.
  • Contact us immediately if you receive a suspicious email or letter relating to payments or An Garda Síochána if you think you have been the victim of fraud.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to


Emergency Contact Numbers

Republic of Ireland

Freephone: 1800 946 764 (personal and business)

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (for 365 credit card customers)

Great Britain & Northern Ireland

Freephone: 08000 321 288 (for Business On Line & Global Market customers)

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone + 353567757007