Use Strong Passwords Securely

What You Can Do

Using a strong password makes it harder for fraudsters to gain access to your online accounts. A weak password can be cracked in less than five minutes. Make sure you know the recipe for creating strong passwords and how to keep them safe.


Create a strong password

  • Make it long, usually at least 10-12 characters.
  • Choose one that is easy for you to remember but difficult for someone to guess (avoid obvious words like ‘password’, birthdays, pet names etc.).
  • Use a sentence or three or four random words (mix in upper and lowercase letters, numbers and special characters throughout the password if you want to use them, or are required to by the site or system you are logging into).

Keep passwords secure

  • Avoid using the same password across multiple online accounts. If your information was stolen, the fraudster may then try your password on other accounts.
  • Never share your usernames or passwords.
  • Never allow web browsers (e.g. Google Chrome, Internet Explorer) to remember your passwords as you may be putting your information at risk.
  • Use finger print detection and an alphanumeric PIN with more than 4 digits where possible for mobile devices.
  • Activate two factor authentication (where available).
  • Consider using a ‘password manager’. It frees you from having to remember multiple complex passwords as you only need to remember the master password.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to


Emergency Contact Numbers

Republic of Ireland

Freephone: 1800 946 764 (personal and business)

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (personal and business)

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone + 353 1 679 8993

Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)