Shopping Online

What You Can Do

Today’s fraudsters are highly skilled at creating fake websites which appear genuine and persuading consumers to share payment information. Know what you can do to shop online safely.


  • Always go directly to the online shopping site by typing the web address into your browser, or access it via a search engine (e.g. Google, Bing). Links on websites or in emails are not always safe and should be avoided.
  • When entering login details or personal information, check for the following:
    1. The web address (URL) has changed from ‘http’ to ‘https’.
    2. A closed padlock icon is present.
    3. Your browser address window may be green.

    Always make sure to shop only on sites where the web address includes ‘https’, but remember that a fake site can also be ‘secure’, so this isn’t the only thing to look out. Take into account the whole look and feel of the website.

  • Always ensure you are buying only from reputable retailers, whether from personal experience or trustworthy recommendations. If it is not a well-known shopping site, do some research and look for independent reviews rather than trusting testimonials on the site itself.
  • Making card payments on shared or public computers should be avoided.
  • Log out of the website completely when you have finished.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to


Emergency Contact Numbers

Republic of Ireland

Freephone: 1800 946 764 (personal and business)

Great Britain & Northern Ireland

Freephone: 0800 121 7790 (for 365 credit card customers)

Great Britain & Northern Ireland

Freephone: 08000 321 288 (for Business On Line & Global Market customers)

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

Not Freephone + 353567757007