By clicking on a fake link in an email, text, your social media account, or on a pop-up ad online, you could be allowing malware to download and infect your device. Make sure that you properly protect your mobiles, tablets, laptops or computers to help safeguard against fraud.
- Use the newest anti-virus software on your phones tablets and computers.
- Install the latest updates for your main software as soon as possible. You will usually get a message telling you to update.
- When you download apps, get them from official places, like the App store or the Play store.
- If you lose your phone or tablet, or if it’s stolen, you can usually delete everything on it remotely. This stops your private information from being seen by someone else.
- Keep your device secure by using a strong PIN, password, passcode or fingerprint.
- Delete all information on your device before you sell it or throw it away.
- If you think your device might have a virus, don’t log in to your online banking until any malicious software (called malware) is gone. A trusted IT expert should do this for you.
Lost or stolen card?
As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com
Emergency Contact Numbers
Republic of Ireland
Freephone: 1800 946 764 (personal and business)
Great Britain & Northern Ireland
Freephone: 0800 121 7790 (personal and business)
Everywhere outside Republic of Ireland, Great Britain & Northern Ireland
Not Freephone + 353 1 679 8993
Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)