What should I do if my smart device, which I have my digital wallet on, is lost or stolen?

If your device is lost or stolen, please contact us immediately on 1800 946 764 (freephone in the Republic of Ireland) or +353 56775 7007 outside of the Republic of Ireland. Available 24 hours 7 days a week.

Google Pay

We can block your token (digitised card on device) on Google Pay.

We recommend that you also register for and use Android Device Manager. This will allow you to find, lock and delete details on your phone if it is lost or stolen. You can enter ‘Find my Device’ on Google.com to locate your device.

Apple Pay

We recommend that you also register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen

Did this answer your question?

Your answer helps us improve our Support Centre
Thank you for your feedback!
BIC/IBAN Number

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more