Unable to register the Bank of Ireland App after entering activation code

This may be related to your phone’s name. To set up the app, and register the phone as a security device, the phone name should be less than 50 characters long (this includes spaces). Your phone name is normally the device name when you bought it, such as 'Galaxy S9', or you may have added your own name such as 'John's work iPhone'.

• On an Android phone open phone “Settings”, choose “About phone” (normally at the bottom). Tap “Edit” to change the phone name.
• On an iOS (iPhone) open the phone “Settings”, choose “General”, then choose “About” (normally at the bottom).Tap on the phone name to change it.

Open the Bank of Ireland app on your phone and complete the registration process, you will be issued with a new activation code to activate your device. You should give your phone a nickname using the app, this can be the same as your phone name or something new. If you continue to have difficulties please call us on numbers below.

Republic of Ireland Customers:

• 0818 365 365 or 01 404 4000
• +353 1 404 4000 if calling from abroad

Monday to Friday 9am to 6pm

Saturday 10am – 2pm

Bank holidays 9am to 5pm.

Closed Sunday

Northern Ireland and Great Britain customers:

• 0345 7 365 555
• +353 1 4606410 if calling from abroad

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday