Closing an account used to pay a loan or mortgage

You must re-direct your direct debit or standing order instructions to an alternative account to ensure your future loan or mortgage payments are paid. Please contact the lending bank to arrange this.

Remember:You should cancel all standing orders and/or direct debits before submitting the close account request. Once the account closure form has been processed, no further standing order and/or direct debit payments or card transactions will be paid from the account.

Did this answer your question?

Your answer helps us improve our Support Centre
Thank you for your feedback!
BIC/IBAN Number

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more