I didn't receive a text message with my activation code. What should I do?

Please see common issues below to fix this:

  1. Incorrect number registered

    When you request an activation code to set up your security device, the last 4 digits of the mobile phone number we'll send the code to are displayed on-screen. If these digits don't match your current mobile phone number, you can change your number using 365 online.

  2. Number is correct, but not active

    Ensure you have completed the mobile activation process by visiting 365 online, selecting 'Manage accounts' completing the activation process.

  3. Correct number is activated

    If you haven't received a code within 1 minute of requesting it, tap 'Didn't get a code?'

Last updated: September 07, 2020

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