I haven’t received my Security Code for online banking request

Security codes are used to complete service requests. For example, adding a new payee on 365 online, the Mobile Banking app (ROI only) or the Tablet Banking app.

If you haven't received a security code by text it is most likely that your current mobile phone number is not registered on our system.

Not sure which app you have? Click here

Not sure which 365 online site to use? Click here

Please note

Strong Customer Authentication (SCA) has replaced security codes on the Upgraded Bank of Ireland App.

How to check if your mobile phone number is registered to receive security codes:

  1. Log in to 365 online.
  2. Tap 'Manage Accounts'.
  3. Select 'Amend My Mobile Phone Registered for Security Codes'. The last 4 digits of the registered mobile number will appear.
  4. Follow the on-screen instructions to change the number if required.

How to re-issue a security code to your mobile phone:

  1. Log on to 365 online.
  2. Tap 'Manage Accounts'.
  3. Select 'Manage Payees'.
  4. Tap 'Activate' beside the payee you wish to activate by security code.
  5. Enter a random 7-digit number (such as 1234567) 3 times. After your third attempt, an on-screen message will say a new code has been issued.
  6. Check your mobile phone for an SMS containing the security code.

Still having issues? Complete the checklist below:

  • Try switching your phone off and on.
  • Make sure your text inbox isn't full.
  • Make sure you have full coverage.
  • If you are abroad, ensure you have international roaming enabled.
  • If your mobile network is with a foreign provider, make sure that they forward any text sent from us to your hand set.
  • Delete the payee and add them again.
  • Ensure your anti-virus software or firewall is not blocking the text from us.
 

If you're still not receiving security codes, call us on the relevant number below and tell the adviser which of the above steps you've taken. If you've changed your mobile phone recently you must change your registered mobile phone number on 365 online.

Direct Service advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

9am to 2pm Saturday, Closed Sunday

Important: This version of the Bank of Ireland mobile banking app will soon no longer be available. Please go to the Play store (Android) or App Store (iPhone) now to update to the new app. Not sure which app you have? Click here.

How to check if your mobile phone number is registered for security codes:

  1. Log in to 365 online.
  2. Tap 'Manage Accounts'.
  3. Select 'Amend My Mobile Phone Registered for Security Codes'. The last 4 digits of the registered mobile number will appear.
  4. Follow the on-screen instructions to change the number if required.

How to re-issue a security code to your mobile phone:

  1. Log on to 365 online.
  2. Tap 'Manage Accounts'.
  3. Select 'Manage Payees'.
  4. Tap 'Activate' beside the payee you wish to activate by security code.
  5. Enter a random 7-digit number (such as 1234567) 3 times. After your third attempt, an on-screen message will say a new code has been issued.
  6. Check your mobile phone for an SMS containing the security code.

Still having issues? Complete the checklist below:

  • Try switching your phone off and on.
  • Make sure your SMS mail box is not full.
  • Make sure you have full coverage.
  • If you are abroad, ensure you have international roaming enabled.
  • If your mobile service is with a foreign provider, make sure that they forward any SMS sent from us to your hand set.
  • Delete the payee and add them again.
  • Ensure your anti-virus software or firewall is not blocking the text form us.
 

If you're still not receiving security codes, call us on the relevant number below and tell the adviser which of the above steps you've taken. If you've changed your mobile phone recently you must change your registered mobile phone number on 365 online.

Direct Service advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

9am to 2pm Saturday, Closed Sunday

Please note

Security codes are not issued for Northern Ireland and Great Britain customers for functionality on the Mobile Banking app. See the steps for the Upgraded Bank of Ireland App or 365 online.

Strong Customer Authentication (SCA) has replaced security codes on the Upgraded Bank of Ireland App.

If you are having issues receiving an activation code to set up your security device, tap here for support.

Strong Customer Authentication (SCA) has replaced security codes on the Upgraded 365 Online.

To authenticate your request you must have an active security device

  • Any smartphone or tablet you have completed registration of the Upgraded Bank of Ireland app and enabled notifications.

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