When setting up a new payee, the reference you enter will be permanently saved with the payee details.
To make a permanent reference change take these 3 steps:
- Make a note of all payee details
Select Payee Name and click Delete [X] below
Add a new payee with a new reference and details in step 1
- Manage Accounts
- Manage Payees
- Select (+) under IBAN column
Possible uses: Changes to bill references such as a change of a customer reference number with the same provider.
If adding a new Bank of Ireland credit card we always advise setting up a new payee to ensure 16 digit number is correct.