Send us a message
You can submit non-urgent queries to our team using the Bank of Ireland app or 365 online
Select a channel below for advice on how to use this service
Send us a message
What can I ask about?
- Query transactions on your account
- Raise transaction disputes
- ATM or international ATM disputes
- Amend saving direct debit date or amount (Republic of Ireland accounts only)
How do I send a message
- Log in to the Bank of Ireland app.
- Tap Services on the bottom menu
- Tap on 'Send us a message'
- Complete the message form and submit
Please note
We will endeavour to answer your queries within 2 working days. You will receive a notification on the Home screen when we have replied to your query
Send us a message
What can I ask about?
- Query transactions on your account
- Raise transaction disputes
- ATM or international ATM disputes
- Amend saving direct debit date or amount (Republic of Ireland accounts only)
How do I send a message
- Log in to the Bank of Ireland app.
- Click Services on the top menu
- Click on 'Send us a message'
- Complete the message form and submit
Please note
We will endeavour to answer your queries within 2 working days. You will receive a notification on the Home screen when we have replied to your query