Before you go
Check that your cards and passport have not expired
We automatically replace expiring cards, so you don’t need to do anything. You will receive your replacement card about 2 weeks before the end of the expiry month.
Your card will work for the entire month shown on the expiry date.
If you have any more questions check out our FAQ section on Visa Debit replacement cards here.
Make sure we have your up-to-date contact details before you travel
It’s very important that we have the right email or mobile number for you, to make sure your transactions abroad (particularly outside Europe) are really yours. A card may be disabled if we can’t confirm that it’s the genuine cardholder who’s using it. It’s likely that we’ll try to get in touch with you to make sure this is a genuine transaction.
- Before you travel, confirm your contact details with us at 0818 365 365 or 01 404 4000
- Ensure that when abroad you can check your text messages and emails
If you need to get cash, be aware that many countries only allow a max withdrawal of €100 or £100. Our website has a list, under ATM withdrawal limits abroad (see below)*.
Lost and stolen cards: some important numbers
We’re here to help 24/7. Keep our emergency helpline numbers somewhere safe, so you can cancel any lost or stolen BoI cards and organise replacements. We’d recommend writing them down somewhere handy, along with other important numbers like travel insurance, airline helpdesk, etc., as well as keeping them on your phone or device.
Sign up for Live Life Rewards
Did you know if you are travelling outside the Eurozone between the 8th of July 2019 and the 31st of August 2019, you could earn 3% cashback on purchases up to €1,000? This offer is available through the Bank of Ireland Live Life Rewards program, which is brought to you by Visa in partnership with Bank of Ireland. Registration for Live Life Rewards is required and Live Life Rewards Terms and Conditions apply. The €1,000 is a cumulative total of all purchases made. For more information visit our Live Life Rewards page.1
Once you arrive
Use Credit and debit card vs cash
Credit or debit cards are preferable to – and safer than – cash. Your credit and debit card can be accepted worldwide when you see the MasterCard/ Visa logo. Use your debit card to take cash out from an ATM.
Pay in the local currency – it’s cheaper
Making purchases outside the Euro zone? Pay in the local currency if possible. Retailers usually apply higher charges if you convert transactions to Euro.
Split your cards
If you are travelling and have both credit and debit cards with you we would recommend that you would keep your cards in two different places. This will be beneficial if one card becomes lost at least you have access to your other card.
Take care at ATMs away from home
Use well-lit, properly maintained ATMs, beside a bank if you can. Don’t get side-tracked by others when you’re using the ATM, and take care not to let your PIN be noticed. Memorise your PIN: writing it down isn’t advisable.
*Fees & charges may apply when using ATMs abroad. Please see terms & conditions to ensure you are aware of the cost of ATM withdrawals - click here.
1. The 3% travel cashback campaign (the Offer) begins at 12am on 8th July 2019 and closes at 11:59pm on the 31st August 2019 (the Offer Period) and is only available to customers who have registered for Live Life Rewards who use their Debit card for face to face transactions outside the Eurozone. The Eurozone refers to the set of countries within the European Union that have adopted the Euro currency. The 3% cashback covers the 2% cross-border fee that Bank of Ireland charges, plus an additional 1% cashback for the customer. Full details of customers’ fees and charges are available in boi.com/personalfeesandcharges. Travel Cashback will be paid directly to your account no later than the 30th of September after the end of the Offer Period. It will appear as “Travel Cashback” on your statement. Transactions for the following are excluded from the Offer - gambling transactions, financial services payments such as credit card payments, cash withdrawals, or card to card payments. Bank of Ireland can extend or withdraw the Offer Period at any time or change any aspect of it at any stage without prior notice.