I have trouble logging into digital Banking

If you are having trouble logging in please see the below troubleshooting guides

If you have not yet registered for Digital banking and would like to register click here.

  1. To confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID. This is a free service;
  2. If your PIN is blocked you will be prompted to call us on support numbers below;
  3. To confirm your unique password information (step 2 when logging in) call us on numbers below;
  4. Enable cookies on your browser – accessible through your internet browser settings.
  5. Note – If you have not yet registered for 365 online and would like to register click here.
Direct Service Advisor Monday to Friday Saturday Sunday/Public Holidays
Republic Of Ireland: 0818 365 365 or 01 4044000 9am until 5pm Closed Closed
Northern Ireland and Great Britain: 0345 7 365 555 9am until 5pm Closed Closed
Other Locations: +353 1 4044000 9am until 5pm GMT Closed Closed
To curtail COVID-19 and allow staff to follow social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours.
  1. To confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID. This is a free service;
  2. If your PIN is blocked you will be prompted to call us on numbers below;
  3. To confirm your unique password information (step 2 when logging in) call us on numbers below;

Note – If you have not yet registered for digital banking and would like to register click here.

Direct Service Advisor Monday to Friday Saturday Sunday/Public Holidays
Republic Of Ireland: 0818 365 365 or 01 4044000 9am until 5pm Closed Closed
Northern Ireland and Great Britain: 0345 7 365 555 9am until 5pm Closed Closed
Other Locations: +353 1 4044000 9am until 5pm GMT Closed Closed
To curtail COVID-19 and allow staff to follow social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours.

Follow steps below if you upgraded to the new Bank of Ireland App and are now having issues logging in.

  1. Confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID.
  2. If your PIN is blocked you will be prompted to call us on numbers below;

Note – If you have not yet registered for digital banking and would like to register click here.

Mobile Migration Advisor Monday to Friday Saturday Sunday/Public Holidays
Republic Of Ireland: 0818 200 362 or 01 4606410 9am until 5pm 10am until 4pm 10am until 4pm
Northern Ireland and Great Britain: 0345 7 365 555 9am until 5pm 10am until 4pm 10am until 4pm
Other Locations: +353 1 4606410 9am until 5pm GMT 10am until 4pm GMT 10am until 4pm GMT
To curtail COVID-19 and allow staff to follow social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours.
Last updated: May 15, 2020

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