I have trouble logging into digital Banking

If you are having trouble logging in please see the below troubleshooting guides

If you have not yet registered for Digital banking and would like to register click here.

Not sure which 365 online site to use? Click here

Not sure which app you have? Click here

  1. To confirm you are using the correct User ID, text User to 50365 and you will receive a text message confirming your User ID. This is a free service;
  2. Bank of Ireland do not charge for this service however your network provider may apply a charge.

  3. If your PIN is blocked you will be prompted to call us on support numbers below;
  4. To confirm your unique password information (step 2 when logging in) call us on numbers below;
  5. Enable cookies on your browser – accessible through your internet browser settings.
  6. Note – If you have not yet registered for 365 online and would like to register click here.

Direct Service advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

9am to 2pm Saturday, Closed Sunday

Important: This version of the Bank of Ireland mobile banking app will soon no longer be available. Please go to the Play store (Android) or App Store (iPhone) now to update to the new app. Not sure which app you have? Click here.

  1. To confirm you are using the correct User ID, text User to 50365 and you will receive a text message confirming your User ID. This is a free service;
  2. If your PIN is blocked you will be prompted to call us on numbers below;
  3. To confirm your unique password information (step 2 when logging in) call us on numbers below;

Note – If you have not yet registered for digital banking and would like to register click here.

Direct Service advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

9am to 2pm Saturday, Closed Sunday

Follow steps below if you upgraded to the new Bank of Ireland App and are now having issues logging in.

  1. Confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID.
  2. If your PIN is blocked you will be prompted to call us on numbers below;

Note – If you have not yet registered for digital banking and would like to register click here.

Mobile migration advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

10am until 4pm Saturday, Sunday/public holidays

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

10am until 4pm Saturday, Sunday/public holidays

Follow steps below if you are having issues logging into the Upgraded 365 online site.

If the log in screen does not load on your device / browser please check minimum requirement here

  1. Confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID.
  2. Enter your full date of birth in format DD/MM/YYYY (date/month/year).
  3. If your PIN is blocked you will be prompted to call us using numbers on screen.
  4. If you are not receiving a notification on your security device
    • Where you have more than one security device confirm you selected the security device you have with you
      • Log into the Upgraded Bank of Ireland app, tap the ‘profile’ icon then ‘My security devices’.
      • If the device you selected to does not match the nicknamed device with a status of ‘Active (This device)’ repeat the log in steps for 365 online and select this device*.
    • Check you have enabled notifications on that device – If you do not have notifications enabled open the app, tap ‘Added online security’ then swipe to authenticate. You will not be asked to log into the device.
*If you have more than one device with the same nickname you can amend the nickname to make managing your devices easier

Note – If you have not yet registered for digital banking and would like to register click here.

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