If I am having problems making a payment?
There could be a number of reasons for this:
- There may not be enough money in the account or no available credit limit to make the transaction.
- The payment you need to make is over €50. Some merchants may not support Apple Pay transactions over €50 on their terminals.
- The merchant does not accept Contactless payments. Not all retailers accept Contactless payments yet. Please use another way to pay like your debit or credit card with Chip and PIN.
- If you do any of the following on your device, all cards in the Wallet will be deleted:
Signing out of iCloud
- Removes all Apple Pay cards from the device.
Turning off Face ID/Touch ID and Passcode
- Disables Apple Pay and removes cards for security reasons.
- iTunes Full Restore.
Erasing your device
- All data, including Wallet cards, is deleted.
- Removing the device from your Apple ID account.
- This can happen via iCloud.com or another Apple device.
Marking the device as lost in 'Find My'
- Apple Pay is suspended, and cards may be removed or disabled.
If you are having a problem, please use another way to pay like your physical debit or credit card with Chip and Pin.