How do I update the telephone number I used to log into online banking?
Follow steps below to update the number you use as the log in step to 365 online, Mobile banking app, and Tablet Banking app.
- Update the number you receive SMS security or activation codes.
- Update your preferred contact number
When logging into 365 online you may be asked to enter the last 4 digits of your contact number. If you wish to update the contact number used for this step, please call us on number below.
|Direct Service Advisor||Monday to Friday||Saturday||Sunday/Public Holidays|
|Republic Of Ireland: 0818 365 365 or 01 4044000||9am until 5pm||Closed||Closed|
|Northern Ireland and Great Britain: 0345 7 365 555||9am until 5pm||Closed||Closed|
|Other Locations: +353 1 4044000||9am until 5pm GMT||Closed||Closed|
|To curtail COVID-19 and allow staff to follow social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours.|
This service is not available on the Mobile Banking app see Direct Services option.
Strong Customer authentication (SCA) will be used when logging in the NEW Bank of Ireland App.