How do I update the telephone number I used to log into online banking?

Follow steps below to update the number you use as the log in step to 365 online, Mobile banking app, and Tablet Banking app.

Other supports:

When logging into 365 online you may be asked to enter the last 4 digits of your contact number. If you wish to update the contact number used for this step, please call us on number below.

Direct Service Advisor Monday to Friday Saturday Sunday/Public Holidays
Republic Of Ireland: 0818 365 365 or 01 4044000 9am until 5pm Closed Closed
Northern Ireland and Great Britain: 0345 7 365 555 9am until 5pm Closed Closed
Other Locations: +353 1 4044000 9am until 5pm GMT Closed Closed
To curtail COVID-19 and allow staff to follow social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours.

This service is not available on the Mobile Banking app see Direct Services option.

Strong Customer authentication (SCA) will be used when logging in the NEW Bank of Ireland App.

Last updated: September 04, 2020

Did this answer your question?

Your answer helps us improve our Support Centre

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more