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Supporting you online

Our new webchat service is now available to answer queries related to your account. This is available in ROI only. This service is available 9am to 5pm Monday to Friday (except bank holidays).
Our Social Media Team will be available to answer your questions on Facebook from 9am to 6pm, Monday to Friday. On X from 8am to 8pm, 7 days a week.

Online & Phone Banking
Republic of Ireland Customers:
- 0818 365 365 or 01 404 4000
Customers calling from outside the Republic of Ireland:
- +353 1 404 4000
Lines are open:
- Monday to Friday 9am to 6pm
- Saturday 10am-2pm
- Bank holidays 9am to 5pm
- Closed Sunday.
We need your consent to load web chat functionality
Please review your consent preferences if you would like to use this web chat functionality.

Northern Ireland and Great Britain customers:
- 03457 365 555
Customers calling from outside Northern Ireland and Great Britain:
- +44 3457 365 555
Lines are open:
- Monday to Friday 9am to 5pm
- Saturday 9am-2pm
- Bank holidays 9am to 2pm
- Closed Sunday.
Credit Card Services
Republic of Ireland Customers:
- 0818 251 251
Customers calling from outside the Republic of Ireland:
- +353 56775 7747
Lines are open:
- Monday to Friday 9am to 5pm.
- Saturdays and Sundays Closed.
Northern Ireland and Great Britain commercial customers:
- 0345 604 1070
Lines are open:
- Monday to Friday 9am to 5pm.
- Saturdays 9am to 2pm.
- Sundays Closed.
Online Security

Suspicious Emails

We will never email you to ask you for your online login details. If you get an email and you suspect something is not right, please report it to us straight away to 365security@boi.com. You can also contact us on one of the Freephone emergency numbers listed below.
Freephone Emergency Numbers
Republic of Ireland Customers:
- Freephone: 1800 946 764 (personal and business).
Available 24 hours, 7 days a week

Great Britain & Northern Ireland customers:
- Freephone: 0800 121 7790 (personal and business).
Available 24 hours, 7 days a week

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland
- Not Freephone + 353 1 679 8993 (normal charges will apply).
- Not Freephone + 353 56 775 7007 (normal charges will apply).
For Lost/Stolen cards or smart device.

Available 24 hours, 7 days a week

Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

*A security device is any smartphone or tablet you have installed the NEW Bank of Ireland app on and completed registration of that device.
Mortgages
If you would prefer to apply online, speak to us over the phone or go to your local branch, please click here Apply For Mortgage

For new Mortgage Business:
- Speak to one of our Mobile Mortgage Managers
- If you would prefer to go to your local Bank of Ireland branch, you can arrange an appointment online
If you are an existing Mortgage Customer:
- Find out more information here Manage My Mortgage
- If you have a query on your mortgage account, please call us on 01-6113333. Our team will be happy to help you. Lines are open Monday to Friday 9am to 5pm.
Find out more information on our Mobile Mortgage Managers